Decision search
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Change, Grow, Live (25 001 629)
Statement Closed after initial enquiries Other 12-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the actions of his key workers at a community substance abuse service because it lies outside our jurisdiction. This is because the complaint is not made about, or in connection with, the provision of adult social care.
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London Borough of Bexley (25 001 900)
Statement Closed after initial enquiries Child protection 12-Jun-2025
Summary: We will not investigate Miss X’s complaint the Council has recorded false information about her and her child. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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London Borough of Bromley (24 023 415)
Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025
Summary: We will not investigate Ms X’s complaint the Council poorly resurfaced the highway outside her property. This is because this complaint is late.
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Hertfordshire County Council (25 000 231)
Statement Closed after initial enquiries Looked after children 12-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her child (C), who is now a young adult. Some of Mrs X’s concerns are too old to bring to us now. Other concerns relate to court proceedings and the law prevents us from investigating those issues.
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Hinckley & Bosworth Borough Council (25 000 262)
Statement Closed after initial enquiries Councillor conduct and standards 12-Jun-2025
Summary: We will not investigate Mr X’s complaint about how a councillor handled his personal data. The Information Commissioner’s Office is better placed to deal with this complaint. We will also not investigate Mr X’s complaint that the Council refused to carry out an investigation into the councillor. There is not enough evidence of fault to justify an investigation.
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London Borough of Richmond upon Thames (25 000 822)
Statement Closed after initial enquiries Other 12-Jun-2025
Summary: We will not investigate Ms X’s complaint that a Council Board would not change the order of its agenda to enable Ms X to speak. We will also not investigate the Council’s decision not to investigate Ms X’s other complaints. There is insufficient evidence of fault to justify an investigation.
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Slough Borough Council (24 011 103)
Statement Upheld Other 12-Jun-2025
Summary: Mr X complained about the Council’s actions linked to reports of a vehicle which belonged to him being abandoned. We found fault as the Council gave out an incorrect telephone number and did not respond to an email from Mr X in a timely manner. This caused Mr X avoidable distress. The Council has already apologised to Mr X and made a symbolic payment to him. We are satisfied this has remedied any injustice caused to Mr X.
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Manchester City Council (24 012 289)
Statement Upheld Looked after children 12-Jun-2025
Summary: Miss X complained about the Council’s care of her when she was a looked after child and the way it handled her complaint. Miss X said she felt blamed for things that happened when she was a child. She said this affected her mental health, and caused unnecessary and avoidable distress. We find the Council at fault and this caused injustice. The Council will apologise to Miss X.
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Statement Closed after initial enquiries Noise 12-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s response to his concerns about noise nuisance and planning enforcement issues relating to an airfield. The matters about noise are outside our jurisdiction because they have already been considered by a court. We will not investigate the planning enforcement issues because the Council has considered whether to take enforcement action but decided it is not expedient to do so. There is insufficient evidence of fault in this decision to warrant an investigation.
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Bournemouth, Christchurch and Poole Council (24 012 928)
Statement Upheld Alternative provision 12-Jun-2025
Summary: Ms X complained that the Council failed to provide her child with suitable education and delayed issuing an Education, Health and Care Plan. There was an eight month delay in issuing the Plan, however we have not found fault in the Council’s decisions that Ms X’s child had access to suitable schooling and it was not necessary for it to provide alternative education. The Council has agreed to apologise and make a symbolic payment to acknowledge the impact of the delayed Plan.