Decision search
Your search has 53110 results
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East Hampshire District Council (24 011 996)
Statement Upheld Refuse and recycling 07-May-2025
Summary: Mr B complained the Council regularly failed to collect his waste bins, failed to arrange further collections following missed collections, failed to respond to his correspondence and gave residents misleading information about where to place their bins. The Council failed to ensure its contractors regularly collected Mr B’s bins, did not always arrange follow-up collections, gave misleading advice about where to place the bins and failed to respond to correspondence. That caused Mr B frustration and led to him having to go to time and trouble. The procedural changes the Council has introduced, alongside an apology and payment to Mr B is satisfactory remedy.
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Kent County Council (24 012 073)
Statement Not upheld Assessment and care plan 07-May-2025
Summary: Mr X complained that the Council does not provide enough support to meet his needs for social contact. The evidence shows the Council has properly considered Mr X’s needs and provided the support to meet them. In the absence of fault in the way the Council has reached its decision it is not for us to criticise it.
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London Borough of Hammersmith & Fulham (24 014 257)
Statement Closed after initial enquiries Safeguarding 07-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. There is not enough evidence of fault to justify our involvement.
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Maldon District Council (24 017 254)
Statement Upheld Planning applications 07-May-2025
Summary: Mr X complained about the Council’s handling and consideration of a planning application for dwellings on neighbouring land. The Council failed to advertise the application in accordance with its own policy but this did not result in something being built that otherwise would not have been.
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London Borough of Hillingdon (24 017 590)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to disclose the background of a tenant it recommended to a private sector landlord. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Southwark (24 017 668)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We will not investigate Mr X’s complaint about the process the Council followed when designating his locality as part of a conservation area. Investigation by us could not add to the Council’s previous investigation of the matter. There is insufficient significant personal injustice caused to Mr X to warrant us investigating. We also cannot achieve the outcome he wants.
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Lincoln City Council (24 018 203)
Statement Closed after initial enquiries Allocations 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his wife’s housing case. He says the Council moved them to a property that is unsuitable for his wife’s needs. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or outcomes.
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Bracknell Forest Council (24 018 508)
Statement Closed after initial enquiries Highway repair and maintenance 07-May-2025
Summary: We will not investigate this complaint about drainage because another body is better placed to consider the complaint.
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London Borough of Tower Hamlets (24 018 670)
Statement Upheld Allocations 07-May-2025
Summary: We have upheld this complaint about the Council’s delay in making a decision about whether to award medical priority on its housing register for Mr Y and whether he needed an extra bedroom for a carer. The Council has agreed to make a payment to remedy the frustration and uncertainty caused. We will not investigate the complaint about the decision reached because there is insufficient evidence of fault in the Council’s decision-making to justify this and Mr Y had a review right, which it was reasonable for him to use.
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London Borough of Barking & Dagenham (24 018 774)
Statement Closed after initial enquiries Parking and other penalties 07-May-2025
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.