Decision search
Your search has 53108 results
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London Borough of Lambeth (25 001 218)
Statement Closed after initial enquiries Other 18-May-2025
Summary: We will not investigate this complaint about a delay in Business rates liability because it relates to a body out of jurisdiction and there is no evidence of fault by the Council.
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Tewkesbury Borough Council (25 001 478)
Statement Closed after initial enquiries Enforcement 18-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault. The complainant has not suffered any significant injustice because of any delays.
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Uttlesford District Council (25 001 633)
Statement Closed after initial enquiries Enforcement 18-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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London Borough of Islington (25 001 641)
Statement Closed after initial enquiries Leisure and culture 18-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision on library stock. This is because Ms X’s complaint is late and there are no good reasons why it could not have been made to us sooner.
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Kent County Council (25 002 299)
Statement Closed after initial enquiries School admissions 18-May-2025
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Wiltshire Council (24 021 168)
Statement Closed after initial enquiries Assessment and care plan 18-May-2025
Summary: We will not investigate this complaint about Mrs X’s needs not being met as a carer. This is because the Council have already agreed to a reassessment so an investigation would not lead to a different outcome.
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Brighton & Hove City Council (25 000 563)
Statement Closed after initial enquiries Other 17-May-2025
Summary: We will not investigate this complaint about a data breach as this is a matter for the Information Commissioner's Office. The complainant’s allegation of misconduct in a public office is a matter for the police.
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Tameside Metropolitan Borough Council (24 022 094)
Statement Closed after initial enquiries School exclusions 16-May-2025
Summary: We will not investigate this complaint about the complainant’s daughter’s permanent exclusion from a school and her subsequent placement at a Pupil Referral Unit. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Kent County Council (24 021 285)
Statement Closed after initial enquiries School transport 16-May-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Buckinghamshire Council (24 008 864)
Statement Upheld Charging 15-May-2025
Summary: Mr X complained the Council charged the late Mrs Y for respite care after telling the family it would be free. He also complained Mrs Y spent longer than planned in respite care due to the Council’s poor communication and management of the case. This caused the family distress. We found the Council at fault for failing to provide clear and timely information about charges for Mrs Y’s respite care. But we did not find the Council at fault over the time Mrs Y spent in respite. The Council agreed to apologise and make a symbolic payment for the distress caused.