Decision search
Your search has 55054 results
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Southend-on-Sea City Council (24 020 859)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We cannot investigate this complaint about the Council’s actions in safeguarding a child and adhering to the recommendations of a report. The matters complained of are closely linked to decisions about the care arrangements for a child, which have been subject to court action, and we are thus legally prevented from investigating them.
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Birmingham City Council (24 020 868)
Statement Closed after initial enquiries Planning applications 07-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to notify her about her neighbour’s planning applications. This is because there is not enough evidence of fault by the Council.
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London Borough of Hillingdon (24 021 333)
Statement Closed after initial enquiries Noise 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s investigation of his noise complaint. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. It would be reasonable for Mr X to provide to the Council for its consideration new information he has about a different noise type he says he is experiencing.
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Stroud District Council (24 010 169)
Statement Closed after initial enquiries Homelessness 07-May-2025
Summary: We will not investigate Mr X’s complaint about the suitability of interim and temporary accommodation provided by the Council after he became homeless. There is insufficient evidence of fault to justify our involvement and Mr X had rights of review and appeal that were reasonable for him to exercise.
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Statement Upheld Special educational needs 07-May-2025
Summary: Ms X complained that the Council had failed to provide specific funding for her son’s school in accordance with his Education, Health and Care Plan. We find the Council at fault causing a loss of educational provision for Ms X’s son and avoidable distress. The Council has agreed a symbolic payment to remedy this.
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London Borough of Tower Hamlets (24 011 126)
Statement Upheld Homelessness 07-May-2025
Summary: Mr X complained about how the Council handled his repeated reports about mice issues in his temporary accommodation. He said this significantly affected his children’s health and his family’s general wellbeing. We found the Council at fault for shortcomings in the action it took, failing to carry out any suitability reviews and delay in complaint handling. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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East Hampshire District Council (24 011 996)
Statement Upheld Refuse and recycling 07-May-2025
Summary: Mr B complained the Council regularly failed to collect his waste bins, failed to arrange further collections following missed collections, failed to respond to his correspondence and gave residents misleading information about where to place their bins. The Council failed to ensure its contractors regularly collected Mr B’s bins, did not always arrange follow-up collections, gave misleading advice about where to place the bins and failed to respond to correspondence. That caused Mr B frustration and led to him having to go to time and trouble. The procedural changes the Council has introduced, alongside an apology and payment to Mr B is satisfactory remedy.
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Kent County Council (24 012 073)
Statement Not upheld Assessment and care plan 07-May-2025
Summary: Mr X complained that the Council does not provide enough support to meet his needs for social contact. The evidence shows the Council has properly considered Mr X’s needs and provided the support to meet them. In the absence of fault in the way the Council has reached its decision it is not for us to criticise it.
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London Borough of Hammersmith & Fulham (24 014 257)
Statement Closed after initial enquiries Safeguarding 07-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. There is not enough evidence of fault to justify our involvement.
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Westminster City Council (24 021 454)
Statement Closed after initial enquiries Allocations 07-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.