Decision search
Your search has 54886 results
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Shropshire Council (24 011 876)
Statement Upheld Special educational needs 11-May-2025
Summary: Mrs X complained the Council delayed reviewing her child’s Education, Health and Care Plan and failed to provide the Speech and Language Therapist provision from her child’s plan. Mrs X also complained the Council delayed handling her complaint. We found fault with the Council for all aspects of Mrs X’s complaint. The Council agreed to pay Mrs X £2,700 for the quantifiable loss of the Speech and Language Therapist reviews, £300 for the distress and uncertainty caused through delays in reviewing her child’s Education, Health and Care Plan and £100 for the frustration and inconvenience caused through the complaint handling delays.
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London Borough of Newham (24 014 554)
Statement Not upheld Homelessness 11-May-2025
Summary: Mr X complained the Council failed to provide him with interim accommodation when he was evicted without notice. There was no fault in the Council’s actions.
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Essex County Council (24 021 408)
Statement Upheld Special educational needs 11-May-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Buckinghamshire Council (24 021 415)
Statement Closed after initial enquiries School transport 11-May-2025
Summary: We will not investigate this complaint about home to school transport provided by the Council. This is because there is not enough evidence of fault.
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London Borough of Islington (24 021 419)
Statement Closed after initial enquiries Cemeteries and crematoria 11-May-2025
Summary: We will not investigate Miss X’s complaint about damage caused to a memorial bench near a relative’s grave. This is because Miss X has a right to take the matter to court.
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London Borough of Redbridge (24 021 448)
Statement Closed after initial enquiries School transport 11-May-2025
Summary: We will not investigate this complaint about the Councils refusal to provide school transport for the complainant’s child. This is because the Council has decided to offer transport under exceptional circumstances. Therefore further investigation will not lead to a different outcome.
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South Downs National Park Authority (24 021 464)
Statement Closed after initial enquiries Planning applications 11-May-2025
Summary: We will not investigate Ms X’s complaint about a planning decision to approve development near her home and the Authority’s response to her concerns. There is insufficient evidence of fault to warrant an investigation.
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Norfolk County Council (24 021 486)
Statement Closed after initial enquiries Special educational needs 11-May-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s handling of her request it issue her son with an Education, Health and Care Plan. Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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London Borough of Newham (24 021 601)
Statement Closed after initial enquiries Special educational needs 11-May-2025
Summary: We cannot investigate Miss X’s complaint about the process and content of her child’s Education Health Care Plan. This is because she has used her right of appeal to a tribunal.
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London Borough of Redbridge (24 021 667)
Statement Closed after initial enquiries Parking and other penalties 11-May-2025
Summary: We will not investigate Mr X’s complaint about his parking permit. This is because the injustice he claims stems from several penalty charge notices issued by the Council and it would have been reasonable for him to challenge these by appealing to London Tribunals.