Decision search
Your search has 55017 results
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London Borough of Croydon (24 012 078)
Statement Upheld Refuse and recycling 21-May-2025
Summary: Mrs X complained the Council provided an inadequate refuse service for her clinical waste. The Council was at fault for poor record keeping, failing to investigate Mrs X’s concerns appropriately and for providing inaccurate information about changes to its service. This caused Mrs X avoidable frustration and uncertainty for which the Council will apologise and pay £150. It will also update the information available to residents on what waste can go in general waste bins.
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Royal Borough of Greenwich (24 012 829)
Statement Closed after initial enquiries Allocations 21-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application since 2019. We will not exercise discretion to consider events before the complaint to the Council in 2024. These matters occurred outside the normal 12-month period for investigating complaints about them. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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North East Lincolnshire Council (24 013 002)
Statement Upheld Planning applications 21-May-2025
Summary: Miss B complained that the Council approved a planning application for development next to her property without good reasons and against the officer’s recommendation to refuse it. We have found fault in that the Council failed to provide any reasons for the decision which caused significant distress and uncertainty to Miss B as to why the decision had been made. The Council has agreed to apologise to Miss B, pay her £500 and provide training to members of the planning committee.
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London Borough of Bromley (25 001 060)
Statement Closed after initial enquiries Other 21-May-2025
Summary: We will not investigate Mr Z’s complaint that his property was damaged due to the action of the Council’s waste contractor. This is because it is reasonable for Mr Z to pursue his compensation claim by taking the Council to court.
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London Borough of Newham (25 001 121)
Statement Closed after initial enquiries Parking and other penalties 21-May-2025
Summary: We cannot investigate this complaint about parking penalty charge notices. The matter has been considered by a tribunal and now is no longer within our remit.
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Transport for London (25 001 636)
Statement Closed after initial enquiries Parking and other penalties 21-May-2025
Summary: We will not investigate this complaint about a penalty charge notice for a moving traffic contravention as it is reasonable to expect Mr X to appeal it to London Tribunals.
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East Suffolk Council (25 001 710)
Statement Closed after initial enquiries Councillor conduct and standards 21-May-2025
Summary: We will not investigate Mr X’s complaint that the Council did not publish a press notification about a report it received regarding councillor allowances in line with the law. This is because there is insufficient evidence of fault.
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London Borough of Havering (25 003 187)
Statement Closed after initial enquiries Parking and other penalties 21-May-2025
Summary: We will not investigate Miss B’s complaint that she was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Miss B to put in an appeal to London Tribunals.
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Nottinghamshire County Council (24 016 102)
Statement Upheld Special educational needs 21-May-2025
Summary: Mr X complained that the Council failed to ensure his child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Occupational Therapy (OT) was in place from September 2024 to date. This caused Mr X distress, frustration and uncertainty and meant Y’s needs went unmet for longer than necessary. The Council has agreed to make a payment to recognise this.
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Swale Borough Council (24 016 119)
Statement Not upheld Disabled facilities grants 21-May-2025
Summary: Mr X complained that the Council said he does not qualify for a Disabled Facilities Grant. There was no fault on the part of the Council.