Decision search
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Royal Borough of Windsor and Maidenhead Council (24 015 877)
Statement Upheld Allocations 17-Jun-2025
Summary: Ms D complained the Council failed to accept her applications to join the housing register since 2020. I have found fault by the Council. It implemented an undocumented policy to exclude tenants of a Housing Association from joining the housing register. This meant Ms D was incorrectly prevented from being eligible to join the housing register for over four years. The Council has agreed to pay Ms D redress for avoidable distress and change her effective date.
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Park Homes (UK) Limited (24 017 587)
Statement Not upheld Residential care 17-Jun-2025
Summary: Mrs X complained about the quality of care provided to her late mother Mrs Y at a care home. We have ended our investigation as there is no worthwhile outcome we could achieve by further investigating this complaint.
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West Sussex County Council (24 018 274)
Statement Upheld Charging 17-Jun-2025
Summary: We have upheld this complaint about the Council’s handling of a financial assessment for Ms X. The Council has agreed appropriate action to remedy the injustice caused.
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Telford & Wrekin Council (24 003 716)
Statement Upheld Special educational needs 17-Jun-2025
Summary: Mrs X complained the Council did not provide education and Education, Health and Care (EHC) Plan provision for her child, Y, since May 2023. She also complained about delays in the EHC Plan review process. Mrs X said this frustrated and distressed her and Y missed education and plan provision. There was fault in the way the Council delayed issuing a final EHC plan. This frustrated Mrs X’s appeal right to the Tribunal. The Council has agreed to make a financial payment.
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Sheffield City Council (24 005 325)
Statement Closed after initial enquiries Trees 17-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to trim a tree near a property she owns, and how it communicated with her and dealt with her complaint. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. There is insufficient significant personal injustice caused to Mrs X by the matters complained of to justify an investigation. We do not investigate councils’ communications and complaint handling where we are not investigating the core issues which gave rise to the complaint.
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Plymouth City Council (24 018 502)
Statement Closed after initial enquiries Homelessness 17-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council provided incorrect advice to him regarding accessing a pension fund early and about misleading him into believing the Council would support him with temporary accommodation. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further worthwhile outcomes.
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Bristol City Council (24 018 591)
Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jun-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction overpayments. This is because it is reasonable to expect Mrs X to appeal the Council’s decisions to the Tribunal.
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London Borough of Lewisham (24 019 734)
Statement Closed after initial enquiries Assessment and care plan 17-Jun-2025
Summary: Ms X complained the Council did not adequately consider her daughter, Miss Y’s needs or provide the support she needed. We will not investigate this complaint because there is insufficient evidence of fault with how the Council considered Miss Y’s needs and decided she did not require social care support.
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Buckinghamshire Council (24 020 821)
Statement Upheld Special educational needs 17-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Midshires Care Limited (24 021 020)
Statement Closed after initial enquiries Domiciliary care 17-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Care Provider’s handling of her grandmother’s care. The Care Provider has investigated Miss X’s concerns, upheld her complaint, apologised and offered to waive care and cancellation charges. We could not add to the Care Provider’s responses by investigating the matter further.