Decision search
Your search has 54734 results
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Rochdale Metropolitan Borough Council (24 015 718)
Statement Upheld School transport 12-Jun-2025
Summary: Mr X complained the Council failed to suitably consider his application and appeal for home to school transport for his child. We did not find fault with the Council’s decision to refuse home to school transport for Mr X’s child. We did find fault with the Council failing to follow its process. The Council agreed to apologise to Mr X for failing to follow its process. The Council also agreed to provide training to staff about following its process and including relevant information about how to appeal decisions.
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Lovett Care Limited (24 016 717)
Statement Closed after initial enquiries Residential care 12-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the standard of care she received whilst staying at a care home. This is because an investigation would not lead to any further findings or worthwhile outcomes. In addition, there is another body better placed to consider her complaint about the Council’s handling of her personal data.
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London Borough of Lambeth (24 017 014)
Statement Closed after initial enquiries Allocations 12-Jun-2025
Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council under its homelessness duty. It was reasonable for Miss X to appeal against the Council’s review decision if she wished to challenge it.
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Wirral Metropolitan Borough Council (24 003 423)
Statement Closed after initial enquiries Charging 12-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s care charges. This is because there is not enough evidence of fault.
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Liverpool City Council (24 019 962)
Statement Closed after initial enquiries Safeguarding 12-Jun-2025
Summary: We will not investigate this complaint about adult social care. It is unlikely we would add to the Council’s response or achieve anything further.
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Westminster City Council (24 021 148)
Statement Closed after initial enquiries Allocations 12-Jun-2025
Summary: We will not investigate this complaint about the Council’s refusal to award Mr X medical priority for housing. This is because there is not enough evidence of fault.
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Stockton-on-Tees Borough Council (24 022 201)
Statement Closed after initial enquiries Other 12-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the actions and behaviour of a support worker. This is because the complaint is not in our jurisdiction.
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London Borough of Lambeth (24 022 578)
Statement Closed after initial enquiries Homelessness 12-Jun-2025
Summary: We will not investigate Miss X’s complaint about comments made by the Council within a suitability review decision, about having to stay in unsuitable temporary accommodation unnecessarily, and that the Council should pay for her moving costs. This is because the claimed fault has not caused significant enough injustice. In addition, there is insufficient evidence of fault.
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Statement Closed after initial enquiries Child protection 12-Jun-2025
Summary: We will not investigate this complaint about words used by the Council following a safeguarding referral it received. There is not enough evidence of fault in the way the Council responded to the referral to warrant investigation by us. Any factual inaccuracy in its records would be a matter the Information Commissioner is better placed than us to consider as it has powers we lack to require rectification and impose penalties.
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West Northamptonshire Council (24 023 141)
Statement Closed after initial enquiries Alternative provision 12-Jun-2025
Summary: We cannot investigate this complaint that the Council is failing to make alternative educational provision for the complainant’s daughter while she is not attending school. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the matter outside our jurisdiction.