Decision search
Your search has 54734 results
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Middlesbrough Borough Council (25 001 846)
Statement Closed after initial enquiries Refuse and recycling 22-Jun-2025
Summary: We will not investigate this complaint about a missed garden waste collection because there is insufficient evidence of injustice.
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London Borough of Redbridge (25 002 523)
Statement Closed after initial enquiries Other 22-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for spitting. This is because Mr X can raise a defence against the issuing of the notice in the magistrates’ court should he wish to challenge it.
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London Borough of Lambeth (25 002 716)
Statement Closed after initial enquiries Other 22-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a subject access request. The Information Commissioner is better placed to consider the matter.
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London Borough of Lewisham (25 003 632)
Statement Closed after initial enquiries Child protection 22-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s section 7 report for court because the law says we cannot investigate matters considered by a court. We will not consider the rest of Mr X’s complaints because they are late.
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Birmingham City Council (25 003 786)
Statement Closed after initial enquiries Refuse and recycling 22-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect his household waste or his view the Council should resolve the industrial strike action. This is because the matters complained about affect all or most of the Council’s residents, and the law says we cannot investigate.
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Staffordshire County Council (25 003 918)
Statement Closed after initial enquiries Looked after children 22-Jun-2025
Summary: We will not investigate this complaint about Mr X’s experience as a care leaver. This is because the complaint is late and there is no good reason for the delay in complaining to us.
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West Berkshire Council (24 020 950)
Statement Closed after initial enquiries Trees 20-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to carry out works to trees near the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Brighton & Hove City Council (24 022 967)
Statement Upheld Disabled children 20-Jun-2025
Summary: We have upheld this complaint about the Council’s response to the complainant’s request for social care services for her son. The Council has agreed to the Ombudsman’s request to address the matter through the statutory procedure for complaints about children’s social care. This removes the need for us to investigate.
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London Borough of Tower Hamlets (24 008 582)
Statement Upheld Homelessness 19-Jun-2025
Summary: The Council was at fault for delays completing statutory reviews of its decisions about Ms Y’s homelessness and housing allocations. It was also at fault for wrongly recording the gender of one of Ms Y’s children. This meant she could not bid for the size of property she needed, which is an injustice. The Council was further at fault for making its offer of a remedy conditional on Ms Y not pursuing her complaint. The Council has agreed to apologise, make payments, backdate Ms Y’s housing application and act to improve its services.
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London Borough of Croydon (24 010 129)
Statement Upheld Alternative provision 19-Jun-2025
Summary: Mx X complains the Council did not deal properly with her daughter Y’s education because it did not provide alternative education and she says Y lost education provision. The Council did not properly consider whether it should provide s19 alternative education for Y. Y suffered loss of educational provision and opportunity for 3 months. The Council should apologise and Pay Mx X £1,800 for loss of education provision.