Decision search
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Isle of Wight Council (24 010 056)
Statement Closed after initial enquiries Child protection 03-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his child. There is insufficient evidence of fault with how the Council investigated the complaint under the statutory procedure.
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London Borough of Haringey (24 012 740)
Statement Upheld Child protection 03-Jul-2025
Summary: Mr X complained about the child safeguarding action the Council carried out involving his child in 2023. There was no fault in how the Council made its decisions during the safeguarding investigation. There was fault in how the Council communicated with Mr X poorly and how it handled its complaint. The Council agreed to apologise, provide Mr X with information it had previously said it would, and issue reminders to its staff.
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London Borough of Enfield (23 012 397)
Statement Upheld Other 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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NHS North Central London ICB (23 012 397a)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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NHS North Central London ICB (23 012 397b)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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North London NHS Foundation Trust (23 012 397c)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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North London NHS Foundation Trust (23 012 397d)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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Cumberland Council (23 015 764)
Statement Upheld Private housing 03-Jul-2025
Summary: Mr F complained about the way the Council dealt with his application for a home improvement grant. We found fault which caused him time and trouble and to miss out on having solar panels installed. The Council has agreed to fund the installation of solar panels to remedy that injustice.
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Cheshire East Council (23 016 429)
Statement Upheld Other 03-Jul-2025
Summary: Mrs B complained that the Council failed to take appropriate action to safeguard and promote the welfare of her children. We find there were delays in care planning which likely delayed Mrs B from having unsupervised contact with her children. The Council also failed to respond to correspondence sent on behalf of Mrs B. The Council has agreed to apologise and make a payment to Mrs B. It has also agreed to make service improvements.
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Staffordshire County Council (24 013 139)
Statement Not upheld Fostering 03-Jul-2025
Summary: Mr X and Mr Y complained about the Council’s biased and inaccurate information which led to its decision to remove their foster child from their care. They also complained about a lack of support and the Council withholding information. We do not find the Council was at fault.