Decision search
Your search has 54734 results
-
Milton Keynes Council (24 022 292)
Statement Upheld Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the priority the Council awarded to a housing register application. We have upheld parts of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
-
Cambridgeshire County Council (24 022 594)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate this complaint about a ‘peace of mind charge’ levied at the extra care accommodation because there is not enough evidence of fault to justify investigation.
-
London Borough of Haringey (24 022 973)
Statement Upheld Disabled children 06-Jul-2025
Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Miss X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Miss X
-
Birmingham City Council (24 023 000)
Statement Closed after initial enquiries Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Miss X to ask for a review of her application priority.
-
Shropshire Council (24 023 001)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate Miss X’s complaint about the charges invoiced for her grandmother’s care and support. She says the Council has charged for the care that was scheduled, rather than what was actually provided. This is because there is insufficient evidence of fault.
-
Rotherham Metropolitan Borough Council (25 000 555)
Statement Closed after initial enquiries Council house sales and leaseholders 06-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her Right to Buy application. There is insufficient evidence of fault to warrant an investigation. If she disagrees with the Council’s valuation of her home, she has the right to appeal to the district Valuer, who is better placed to decide any dispute.
-
West Berkshire Council (25 000 625)
Statement Closed after initial enquiries Residential care 06-Jul-2025
Summary: We will not investigate this complaint about the actions of a Council-run care home. It is reasonable for Mrs X to refer her concerns about lost items to the police and the small claims court. There is insufficient evidence of fault in the care home’s decision to seek assistance from the Urgent Community Response Team.
-
City of Bradford Metropolitan District Council (25 000 671)
Statement Closed after initial enquiries Traffic management 06-Jul-2025
Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a clean air grant to upgrade the complainant’s vehicle.
-
Buckinghamshire Council (25 000 713)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
West Sussex County Council (25 000 799)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We will not investigate this complaint about the Council introducing EV chargers in a residential area without sufficient consultation. There is insufficient evidence of fault which would warrant an investigation.