Decision search
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London Borough of Enfield (25 015 170)
Statement Closed after initial enquiries Other 09-Dec-2025
Summary: We will not investigate Mrs X’s complaint that the Council has failed to ensure a public footpath was safe to use, resulting in her suffering injuries. This is because it is reasonable for Mrs X to take the matter to court.
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Reigate & Banstead Borough Council (25 015 383)
Statement Closed after initial enquiries Council tax 09-Dec-2025
Summary: We cannot investigate Miss X’s complaint about her council tax bill because she has appealed to the Valuation Tribunal.
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Welwyn Hatfield Borough Council (25 017 376)
Statement Closed after initial enquiries Parking and other penalties 09-Dec-2025
Summary: We will not investigate Mr B’s complaint about the Council refusing to paint a H-bar marking on the road outside his home. This is because there is not enough evidence of fault to justify an investigation.
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Swindon Borough Council (25 017 484)
Statement Closed after initial enquiries Other 09-Dec-2025
Summary: We will not investigate Mrs Y’s complaint about how the Council has dealt with her requests for information. The Information Commissioner is better placed to deal with the matter.
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Darlington Borough Council (25 020 143)
Statement Closed after initial enquiries Other 09-Dec-2025
Summary: We will not investigate Ms B’s complaint that her window was damaged when a Council worker was cutting grass. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.
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Salford City Council (24 021 296)
Statement Upheld Charging 08-Dec-2025
Summary: The Council was at fault for failing to tell Ms M and her family about the charges for her short-term respite care and failing to carry out a financial assessment. The Council has already apologised and offered to waive the charges. This remedies the injustice.
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Berkley Care Blenheim Limited (25 000 452)
Statement Upheld Residential care 08-Dec-2025
Summary: There was fault in the quality of care provided to Mr X’s late grandfather Mr Y by the care home. It failed to carry out a thorough pre-assessment, delayed taking action when Mr Y’s food and fluid intake reduced and failed to properly assess and respond to Mr Y’s risk of falls. It also delayed billing Mr X. The care provider has agreed to apologise to Mr X for the distress and uncertainty this caused and confirm it has cancelled the bill. It has already taken action to prevent recurrence of the faults.
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London Borough of Bromley (25 001 024)
Statement Not upheld Special educational needs 08-Dec-2025
Summary: Miss X complained the Council failed to ensure the annual review of her child, Y’s Educational Health and Care (EHC) Plan was completed within statutory timescales. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.
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Essex County Council (25 002 006)
Statement Upheld Alternative provision 08-Dec-2025
Summary: The Council was at fault for failing to provide Miss X’s child Y with alternative educational provision and the specialist provision in their Education, Health and Care (EHC) Plan when they stopped attending school. The Council was also at fault for failing to issue Y’s final amended EHC Plan within statutory timescales following the annual review. The Council has agreed to apologise and make a payment to remedy the injustice caused.
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City of Doncaster Council (25 002 178)
Statement Upheld Alternative provision 08-Dec-2025
Summary: Miss X complained the Council failed to provide alternative education or a school place when her son was permanently excluded from school in June 2024. Miss X also complained about delays in reviewing and finalising her son’s Education, Health and Care (EHC) Plan and poor communication. We found the Council’s failure to ensure Y received a suitable education for a term and a half is fault. As was the poor communication and failure to keep Miss X informed. This fault has caused Miss X and Y an injustice.