Decision search
Your search has 54734 results
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Stoke-on-Trent City Council (25 001 463)
Statement Closed after initial enquiries Other 21-Jul-2025
Summary: We will not investigate this complaint about the Council’s actions relating to Mr X’s car. Mr X has an alternative legal remedy to pursue action through the courts and it would be reasonable to expect him to do so.
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Lancashire County Council (25 001 730)
Statement Closed after initial enquiries Child protection 21-Jul-2025
Summary: We will not investigate this complaint about the alleged failure of the Council to protect Miss X’s grandchildren from harm. There is not enough evidence of fault by the Council to warrant our further involvement.
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Westminster City Council (25 001 810)
Statement Closed after initial enquiries Traffic management 21-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council will not pay to implement parking restrictions. There is insufficient evidence of fault which would warrant an investigation.
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Coventry City Council (25 001 818)
Statement Upheld Council tax 21-Jul-2025
Summary: We will not investigate this council tax complaint because the Council has provided a fair response.
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Tameside Metropolitan Borough Council (25 001 998)
Statement Upheld Charging 21-Jul-2025
Summary: We will not investigate Miss X’s complaint about matters relating to the Council seeking payment of her father’s care home fees following his death. This is because the Council has already taken suitable action to remedy the matters raised in the complaint, prior to our involvement.
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Mansfield District Council (25 002 021)
Statement Closed after initial enquiries Licensing 21-Jul-2025
Summary: We will not investigate this complaint about the Council’s Massage and Special Licence enforcement. We are unlikely to find fault in the Council’s actions. Also, it is reasonable to expect Mrs X to complain to the Information Commissioner’s Officer with concerns about General Data Protection Regulations.
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Staffordshire County Council (24 015 869)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs X complained her daughter, Y, has been unable to access education since September 2023 and the Council refused to complete an Education, Health and Care needs assessment. We find the Council at fault for failing to record its section 19 consideration and for applying a higher threshold to the legal test to determine if an Education, Health and Care needs assessment was necessary. This caused Y and Mrs X distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic financial payment, complete staff training and amend its decision letter template.
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Devon County Council (24 015 939)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an annual review in 2024. She also complained it failed to put alternative provision in place when Y stopped attending school in February 2024. The Council was at fault. It delayed issuing the amended EHC Plan by eleven weeks and failed to both properly consider its alternative provision duty and have sufficient oversight of Y’s education while they were out of school between April and October 2024. Matters after October 2024 are outside of our jurisdiction as Mrs X appealed to the SEND tribunal. The Council agreed to apologise and make payments to Mrs X to acknowledge the injustice caused.
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Statement Upheld Council tax 20-Jul-2025
Summary: Miss X complained that the Council failed to agree an affordable repayment plan for her council tax arrears. We do not find the Council at fault.
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Central Bedfordshire Council (24 016 178)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mr X complained about the Council’s handling of his educational personal budget request for his daughter. We found the Council was at fault for not telling him the reasons for rejecting his request and not informing him of his right to a review. This caused Mr X avoidable distress. The Council agreed to apologise, pay him £150 and issue reminders to staff.