Decision search
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Statement Closed after initial enquiries Special educational needs 23-Jul-2025
Summary: We cannot investigate Mrs X’s complaint about the content of an Education Health and Care Plan and the process the Council used to create it. Mrs X has appealed to the Tribunal.
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Wakefield City Council (25 001 751)
Statement Closed after initial enquiries School transport 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. There is not enough evidence of fault in the Council’s actions to warrant investigation.
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Salford City Council (24 009 045)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Miss X complained the Council failed to share her child’s Education, Health and Care Plan with their college, contributing to a breakdown in the placement. Miss X also complained the Council failed to put alternative provision in place, failed to communicate properly and did not properly respond to her complaints. We have found the Council acted with fault. This led to Z missing education provision and caused avoidable distress, frustration and time and trouble for Z and Miss X. The Council has agreed to apologise to Miss X and Z and pay a financial remedy in recognition of Z’s missed education provision. The Council has also agreed to pay a financial remedy in recognition of the time and trouble Miss X experienced, as well as ensure it has reimbursed costs it already agreed it would.
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Surrey County Council (24 012 883)
Statement Upheld Transport 23-Jul-2025
Summary: Miss D complained the Council stopped the taxi her son used to get to a day centre and said he should use his Motability car instead. We find some fault with how the Council carried out the transition. But we have not found fault with the Council’s decision to change the transport arrangements. The fault we have found will have caused some distress . The Council has agreed to our recommended apology and symbolic payment.
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Southend-on-Sea City Council (24 013 861)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Miss X complained the Council delayed assessing her child’s needs and issuing their education, health and care plan. Miss X said this caused unnecessary and avoidable distress, anxiety and frustration. We find service failure and fault causing injustice. The Council will make a payment to remedy the injustice.
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Russettings Care Limited (24 014 108)
Statement Upheld Residential care 23-Jul-2025
Summary: Ms D complains the Care Provider failed to move her father to a less expensive room, provided substandard accommodation, and did not properly care for him. The Care Provider is at fault for failing to provide satisfactory accommodation, charging for services not provided, losing items and shortfalls in care. This has caused a financial loss to the estate, uncertainty and distress to Ms D. The Care Provider has remedied some faults and following our investigation has agreed to make Ms D a symbolic payment and service improvements.
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Buckinghamshire Council (24 014 329)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Ms C complains the Council delayed in completing an Education, Health and Care (EHC) Plan which resulted in her daughter, B, missing educational support. Ms C also complains the Council has not repaid her for a privately arranged educational psychology report and private tuition costs. The Council has accepted delays in completing an EHC Plan. It has agreed to apologise to Ms C, make a symbolic payment and repay Ms C for tuition costs and the cost of a private educational psychology report.
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Statement Upheld Special educational needs 23-Jul-2025
Summary: Ms X complains the Council failed to check the School was providing section F provisions in her daughters Education Health and Care Plan. She also said the Council did not stick to legal timeframes. The Council is at fault for failing to check the section F provisions were in place. This has caused Ms X’s daughter to miss educational provision and caused Ms X distress, time and trouble. The Council agreed to a package of remedies.
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Havant Borough Council (24 014 688)
Statement Upheld Planning applications 23-Jul-2025
Summary: Mr X said the Council gave him incomplete information in its pre-planning advice. He said this meant he paid for a planning application he would not have chosen to go ahead with, and it wasted his time. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to Mr X to remedy the injustice.
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Sheffield City Council (24 016 111)
Statement Upheld Private housing 23-Jul-2025
Summary: Ms D complained the Council delayed resolving a leak and removing waste. I have found evidence of fault by the Council including delays and poor communications. I have asked the Council to pay Ms D redress for the fault.