Decision search
Your search has 54735 results
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Birmingham City Council (24 020 581)
Statement Upheld Homelessness 30-Jul-2025
Summary: Miss X complains the Council placed her in unsuitable housing. The Council placed Miss X in unsuitable housing. Miss X and her family had to live in unsuitable housing for 5 months. The Council should apologise and pay Miss X £1,250.
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West Lancashire Borough Council (24 021 185)
Statement Not upheld Enforcement 30-Jul-2025
Summary: X complained that the Council decided not to take enforcement action against a development it had previously refused to grant planning permission. We completed our investigation because there was no fault in the way the planning enforcement decision was made.
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Dudley Metropolitan Borough Council (24 022 184)
Statement Upheld Other 30-Jul-2025
Summary: Mrs X complained the Council unreasonably declined to carry out an assessment of her child’s needs under section 17 of the Children Act 1989. She says the Council’s actions caused her avoidable distress and have potentially denied her child access to services to which they may be entitled. We found fault by the Council. The Council has agreed to apologise to Mrs X and consider her complaint further via the children’s statutory complaints process.
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Birmingham City Council (24 022 415)
Statement Closed after initial enquiries Safeguarding 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s safeguarding investigation and the actions of a day centre. There is insufficient evidence of fault that would justify us investigating the complaint further.
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London Borough of Tower Hamlets (25 009 483)
Statement Closed after initial enquiries Allocations 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lambeth (25 001 777)
Statement Closed after initial enquiries Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint about how the Council allocated funding agreed in an Education, Health and Care (EHC) plan. This complaint is late and there is no good reason to exercise discretion.
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Hertfordshire County Council (25 001 977)
Statement Closed after initial enquiries Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to provide the provision outlined in an Education Health and Care Plan. This is because the Council has ensured the provision was in place and there is insufficient injustice to warrant our investigation.
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Essex County Council (25 002 046)
Statement Upheld Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Ealing (25 002 149)
Statement Closed after initial enquiries Highway adoption 30-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision and decision-making process when refusing to adopt an alley providing access to his and others’ properties. There is not enough evidence of fault by the Council to warrant us investigating. There is insufficient significant personal injustice caused to Mr X by the Council’s decision to justify an investigation. We also cannot achieve the outcome Mr X seeks.
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Leicester City Council (25 002 370)
Statement Closed after initial enquiries Building control 30-Jul-2025
Summary: We will not investigate this complaint about Mr X’s complaint about the building regulations fees charged by the Council and the service provided. We have not seen enough evidence of fault in the Council’s actions. Nor do we consider the complainant has suffered a significant personal injustice which warrants our involvement.