Decision search
Your search has 54735 results
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Bolton Metropolitan Borough Council (25 008 380)
Statement Closed after initial enquiries Leisure and culture 10-Aug-2025
Summary: We will not investigate this complaint about the Council’s maintenance in a play area. This is because we cannot achieve the outcome that Mrs Y seeks, so there is no worthwhile outcome achievable by our investigation.
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Royal Borough of Kensington & Chelsea (25 008 440)
Statement Closed after initial enquiries Other 10-Aug-2025
Summary: We will not investigate Ms X’s complaint about a residents meeting arranged by the Council. This is because her complaint is late and there are not sufficiently good reasons as to why she could not have complained sooner.
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Leeds City Council (25 008 902)
Statement Closed after initial enquiries Leisure and culture 10-Aug-2025
Summary: We will not investigate Ms X’s complaint about how staff at a leisure facility dealt with her concerns. This is because there is not enough evidence of fault by the Council and there is insufficient personal injustice to Ms X to warrant our involvement. Additionally, we cannot achieve Ms X’s desired outcome.
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Solihull Metropolitan Borough Council (25 009 468)
Statement Closed after initial enquiries Managing council tenancies 10-Aug-2025
Summary: We cannot investigate Miss B’s complaint about the Council’s handling of building work at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council as a social landlord.
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London Borough of Hounslow (25 002 406)
Statement Closed after initial enquiries Homelessness 10-Aug-2025
Summary: We will not investigate this complaint about the Council’s review of Miss X’s homelessness case decision. It was reasonable for her to challenge the decision by appealing to the County Court if she disagreed.
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Newcastle upon Tyne City Council (25 002 484)
Statement Closed after initial enquiries Disabled facilities grants 10-Aug-2025
Summary: We will not investigate Mr X’s complaint the Council refused to complete adaptations to his home. There is not enough evidence of fault to justify our involvement.
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Essex County Council (25 002 533)
Statement Upheld Special educational needs 10-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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West Northamptonshire Council (25 002 583)
Statement Closed after initial enquiries Allocations 10-Aug-2025
Summary: We will not investigate this complaint about the Council reducing Ms X’s priority for social housing. There is not enough evidence of fault to justify our involvement.
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London Borough of Lambeth (25 002 686)
Statement Closed after initial enquiries Other 10-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to replace bins at three bus stops, remove an unused storage box, or keep the public pathway clear of commercial bins. This is because the claimed injustice is not significant enough to warrant our involvement.
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Slough Borough Council (25 002 778)
Statement Closed after initial enquiries Allocations 10-Aug-2025
Summary: We will not investigate this complaint about the Council failing to make an offer of housing within the seven years which Mr X says he has been on the housing register. There is insufficient evidence of any fault which would warrant an investigation. It is reasonable for Mr X to ask for a review of his assessment if he has any new information which may alter his priority banding.