Decision search
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Milton Keynes Council (25 005 842)
Statement Closed after initial enquiries Other 11-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to her subject access request. This is because the complaint is about a data matter which is best considered and decided by the Information Commissioner’s Office.
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London Borough of Tower Hamlets (24 014 592)
Statement Upheld Homelessness 10-Aug-2025
Summary: The Council was at fault in its handling of Miss X’s homelessness. It took too long to provide interim accommodation, provided unsuitable accommodation and delayed accepting duties. There was no fault in the Council’s application of its housing allocations policy to Ms X’s case. To remedy the injustice the Council has agreed to apologise, make payments and act to improve its service.
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Statement Upheld Building control 10-Aug-2025
Summary: Mr X complained the Council has not taken planning enforcement action to control a development near his home that does not have planning permission. He said the Council delayed its investigation until four years elapsed since the build, then said the work was immune from enforcement. Mr X said his home is overlooked because of the Council inaction and this impacted his mental health. There was fault because the Council lost control of unlawful development at this site, delayed considering Mr X’s concerns and its communication was poor. This frustrated and distressed Mr X. The Council has agreed to apologise, make a financial payment, complete a review of its enforcement service and share this decision with the relevant scrutiny committee.
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Milton Keynes Council (24 015 821)
Statement Upheld Disabled children 10-Aug-2025
Summary: Mrs X complained that the Council delayed arranging education for her son after his school placement ended, and wrongly took recovery action against her when some of the money for her son’s care went missing. We cannot comment on Mrs X’s liability for the missing money, as this may well be dealt with in court. But we have found that the Council was otherwise at fault. It delayed arranging education for Mrs X’s son and caused delays in its recovery of the missing money. It has now agreed to take action to remedy the injustice caused to Mrs X and her son.
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Surrey County Council (24 016 594)
Statement Upheld Special educational needs 10-Aug-2025
Summary: We found the Council at fault for significant delays during the annual review process of Mrs X’s son’s Education, Health and Care Plan. This caused Mrs X and her son avoidable distress and caused Y to miss out on provision. The Council has agreed to apologise and make a financial payment to remedy the injustice.
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Statement Upheld Alternative provision 10-Aug-2025
Summary: Mrs X complained that the Council failed to arrange alternative provision for her son (Y) when he could not attend his school and failed to complete an Annual Review of his Education Health and Care Plan. We found fault with the Council. This fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments. The Council has also agreed to carry out some service improvements of its Annual Review process.
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Worcestershire County Council (24 017 518)
Statement Upheld Disabled children 10-Aug-2025
Summary: Miss X complained the Council did not properly complete a needs assessment and refused to provide respite for her children, F and G. Miss X also complained the Council delayed and failed to complete all the recommendations made at stage 2 and stage 3 of the statutory complaints procedure. There was fault by the Council for its delays in completing the recommendations made at stage 2 and stage 3 of the statutory complaints procedure. This caused injustice to Miss X and the Council will take action to remedy the injustice caused.
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London Borough of Hackney (23 011 262)
Statement Upheld Assessment and care plan 10-Aug-2025
Summary: Mrs B complained about the failure to properly consider her brother, Mr C’s needs before placing him in a care placement, failed to ensure the placement acted appropriately when transferring him to hospital, failed to ensure the care provider put in place support for him, failed to communicate properly with her and delayed responding to her complaint. Mrs B says the failures caused her significant distress. There is no evidence of fault in how the Council considered care placements for Mr C before he moved in to a placement. The Council failed to identify a new placement when Mr C needed to move from that placement and delayed dealing with the complaint. The care provider acting on behalf of the Council failed to include Mr C in the assessment, failed to follow the transition plan and failed to follow the care plan. An apology, payment to Mrs B, a review and reminder to officers is satisfactory remedy.
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London Borough of Richmond upon Thames (23 016 898)
Statement Upheld Homelessness 10-Aug-2025
Summary: We have found fault with the Council for failing to secure interim accommodation for Mr X when it had reason to believe he was homeless with a dependent child. The Council has agreed to take action to remedy Mr X’s injustice.
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Warwickshire County Council (24 000 396)
Statement Upheld Special educational needs 10-Aug-2025
Summary: We found fault by the Council on Mr Y’s complaint about it failing to follow statutory timescales for issuing his son’s final Education, Health and Care plan. It missed the timescale by 13 weeks. There were communication failures with Mr Y and a failure to properly deal with his complaint according to its complaints procedure. This caused avoidable distress as his son missed provision, and Mr Y suffered frustration, uncertainty, and lost opportunity. The Council agreed to send him a written apology for the failings, pay £700 for lost provision, £500 for avoidable distress, and act to ensure the failings cannot be repeated on future cases.