Decision search
Your search has 54735 results
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Elmbridge Borough Council (25 000 220)
Statement Upheld Homelessness 11-Aug-2025
Summary: We will not investigate this complaint about wrongful eviction and the suitability of temporary accommodation. This is because the injustice has already been remedied through the council’s complaint process, and it would have been reasonable for Mr X to appeal the suitability of his temporary accommodation to the County Court.
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London Borough of Sutton (25 001 220)
Statement Closed after initial enquiries Homelessness 11-Aug-2025
Summary: We will not investigate Miss X’s complaint about the suitability of Mr Y’s temporary accommodation. It was reasonable for Mr Y to use his review and appeal rights. We also will not investigate Miss X’s complaint about remarks made by an officer to Mr Y. The Council apologised for the offence caused to Mr Y which was an appropriate and proportionate remedy.
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Hart District Council (25 001 508)
Statement Closed after initial enquiries Noise 11-Aug-2025
Summary: We will not investigate this complaint about the Council’s investigation into the complainant’s reports of noise nuisance by a neighbour. There is insufficient evidence of fault in the way the Council has reached its conclusion on the case, and we could not achieve a different or worthwhile outcome for the complainant.
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Nottinghamshire County Council (25 001 685)
Statement Closed after initial enquiries Safeguarding 11-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to carry out mental capacity assessments for his sister. This is because there is no worthwhile outcome achievable by us investigating and we cannot achieve the outcome Mr X wants.
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Southend-on-Sea City Council (25 001 711)
Statement Closed after initial enquiries Private housing 11-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.
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Buckinghamshire Council (25 001 807)
Statement Closed after initial enquiries Charging 11-Aug-2025
Summary: We will not investigate this complaint about delays in the Council assessing Mr X’s care needs and finances. This is because any delay would not have caused an injustice to Mr X.
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Stockton-on-Tees Borough Council (25 002 200)
Statement Closed after initial enquiries Assessment and care plan 11-Aug-2025
Summary: We will not investigate this late complaint about Mrs Y’s care. There is not a good reason for the delay in the complaint being escalated to the Ombudsman. Parts of the complaint are about NHS responsibilities and are for the Parliamentary and Health Services Ombudsman.
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London Borough of Barking & Dagenham (23 005 121)
Statement Upheld Allocations 11-Aug-2025
Summary: There was fault by the Council when it failed to ensure Mr X’s flat was suitable before he moved there, to explain to him how it would deal with his reports of antisocial behaviour and noise nuisance, to consider properly his homeless application or his requests for interim accommodation, and when it took too long to arrange an occupational therapist’s assessment. The Council also did not handle Mr X’s complaints to it properly or have proper regard for his reasonable adjustments under the Equality Act. This caused Mr X distress, inconvenience, and frustration. The Council should make a symbolic payment to Mr X and take specific steps to improve its services.
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London Borough of Hounslow (25 007 018)
Statement Closed after initial enquiries School admissions 11-Aug-2025
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Leeds City Council (25 007 475)
Statement Closed after initial enquiries School admissions 11-Aug-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.