Decision search
Your search has 54735 results
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London Borough of Barnet (25 000 115)
Statement Closed after initial enquiries Allocations 12-Aug-2025
Summary: We will not investigate this complaint about Ms X’s application for social housing. Part of the complaint is late and there is no good reason Ms X could not have complained to us sooner. It is unlikely we would find fault with the rest of the complaint.
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Westminster City Council (25 001 419)
Statement Closed after initial enquiries Special educational needs 12-Aug-2025
Summary: We will not investigate Miss X’s complaint the Council failed to provide the reimbursement of special educational needs expenses incurred despite agreeing to do so and failure to provide a personal budget. This is because there is insufficient evidence of fault. In addition, further investigation would not lead to any worthwhile outcomes.
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London Borough of Southwark (25 001 912)
Statement Upheld Allocations 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council rejecting his application to join the housing register and about delays in the Council progressing his medical assessment to consider his need to live in the Council’s area. This because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the accepted fault.
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Derbyshire County Council (25 001 996)
Statement Closed after initial enquiries Assessment and care plan 12-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s care needs assessment of his relative Mrs Y and it not offering a Deferred Payment Arrangement (DPA). There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.
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Bristol City Council (25 002 076)
Statement Closed after initial enquiries Other 12-Aug-2025
Summary: We will not investigate this complaint about fees for adult social care. The complainant can take the matter to court.
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Surrey County Council (25 002 182)
Statement Closed after initial enquiries Special educational needs 12-Aug-2025
Summary: We cannot investigate Ms M’s complaint about her son B’s education because she appealed to the SEND Tribunal and we cannot investigate a complaint when someone has appealed to the Tribunal about the same matter.
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Royal Borough of Kingston upon Thames (25 002 318)
Statement Closed after initial enquiries Allocations 12-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to rehouse Miss X in an area closer to her family. This is because the complaint relates to events that took place more than 12 months ago. There is no reason to exercise discretion to investigate these matters.
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North Yorkshire Council (24 012 483)
Report Upheld Other 12-Aug-2025
Summary: Mr X complained about the Council’s delay in dealing with his application for a Disabled Facilities Grant (DFG) for an extension to his property. As a result, Mr X and his family have lived in overcrowded accommodation for longer than necessary which has had a significant impact on his children due to their needs.
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London Borough of Camden (25 006 813)
Statement Closed after initial enquiries Council tax 12-Aug-2025
Summary: We will not investigate this complaint about Council tax liability as there is a right of appeal to a Valuation Tribunal. The complaint is also out of time. Part of the complaint is also for the Information Commissioner and Housing Ombudsman.
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London Borough of Camden (25 006 885)
Statement Closed after initial enquiries Noise 12-Aug-2025
Summary: We will not investigate Miss X’s complaint about noise nuisance from a building site in the Council’s area between August 2021 and December 2021. This is because there is insufficient evidence of fault for part of the complaint, and because there is no meaningful outcome achievable for the remainder.