Decision search
Your search has 54735 results
-
Kent County Council (25 003 217)
Statement Closed after initial enquiries Special educational needs 13-Aug-2025
Summary: We will not investigate this complaint that fault on the Council’s part denied the complainant’s son access to educational and special educational provision. Part of her complaint is late, and her appeal to the First-tier Tribunal (Special Educational Needs and Disability) places the remaining part outside our jurisdiction.
-
Wirral Metropolitan Borough Council (25 003 226)
Statement Closed after initial enquiries Private housing 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s response after Miss X reported disrepair and hazards at the property she rented. This is because there is insufficient evidence of fault by the Council, or of fault causing a significant injustice to Miss X. It is also unlikely we could achieve any meaningful outcome.
-
Statement Closed after initial enquiries Other 13-Aug-2025
Summary: We will not investigate this complaint about a food hygiene rating. This is because there is not enough evidence of fault or injustice to justify our involvement.
-
Rutland County Council (25 003 350)
Statement Closed after initial enquiries Council tax 13-Aug-2025
Summary: We cannot investigate this complaint about the Council’s decision to remove a council tax discount. This is because Mrs X has appealed to the Valuation Tribunal.
-
Statement Closed after initial enquiries Antisocial behaviour 13-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of antisocial behaviour. This is because there is insufficient evidence of fault and we cannot achieve the outcome Mr X wants.
-
Walsall Metropolitan Borough Council (25 003 710)
Statement Closed after initial enquiries Trees 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to prune back its trees. We have not seen enough evidence of fault to justify an investigation.
-
South Hams District Council (25 003 760)
Statement Closed after initial enquiries Councillor conduct and standards 13-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
-
London Borough of Hackney (24 015 097)
Statement Upheld Other 12-Aug-2025
Summary: Mr B complained on behalf of his partner, Mr C, that they experienced persistent problems with the Council’s contractor undertaking minor adaptations needed by Mr C. We upheld the complaint, finding poor customer service by the contractor and faults by the Council in its practice. We considered these caused avoidable distress, which was an injustice to both Mr B and Mr C. The Council accepted these findings and at the end of this statement we set out the action it has agreed to remedy that injustice and improve its service.
-
London Borough of Lewisham (24 016 246)
Statement Upheld Homelessness 12-Aug-2025
Summary: Miss B complained the Council placed her in unsuitable temporary accommodation and did not consider her request for a suitability review. The Council was at fault for its failure to treat Miss B’s contact as a trigger for a new suitability decision to be made; and for its delay in actioning Miss B’s change of circumstances and new medical information. Because of the fault, Miss B suffered distress and frustration, and she remained living in unsuitable accommodation with her young children for longer than they should have. The Council has agreed to apologise to Miss B, make a symbolic payment, and issue staff briefings.
-
Oxfordshire County Council (24 016 509)
Statement Upheld Assessment and care plan 12-Aug-2025
Summary: We have upheld Ms X’s complaint about the Council not completing a Care Act assessment in February 2025 as promised. The Council has agreed to apologise and make a payment to Ms X for this fault, which provides a proportionate remedy for the injustice caused. We will not investigate the other part of Ms X complaint because it is late.