Decision search
Your search has 54735 results
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Cheshire West & Chester Council (25 002 271)
Statement Closed after initial enquiries Other 14-Aug-2025
Summary: We will not investigate this complaint about the conduct of a support worker. This is mainly because there is not enough evidence of fault to justify investigating.
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Suffolk County Council (24 022 100)
Statement Upheld Other 14-Aug-2025
Summary: Mrs X complained the Council did not provide her brother, Mr Y, with satisfactory support for 28 days. We will not investigate this complaint. Although it is clear the events caused Mr Y some distress, the Council has accepted some fault and taken action to resolve the issues brought to us. This includes apologising for the distress its actions caused and putting support in place to meet Mr Y’s needs. It is unlikely we could add more by investigating.
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NHS Suffolk & North East Essex ICB (24 022 100a)
Statement Closed after initial enquiries Mental health services 14-Aug-2025
Summary: Mrs X complained the Council did not provide her brother, Mr Y, with satisfactory support for 28 days. We will not investigate this complaint. Although it is clear the events caused Mr Y some distress, the Council has accepted some fault and taken action to resolve the issues brought to us. This includes apologising for the distress its actions caused and putting support in place to meet Mr Y’s needs. It is unlikely we could add more by investigating.
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London Borough of Lewisham (24 016 564)
Report Upheld Homelessness 14-Aug-2025
Summary: Mr Y complained on behalf of Ms X about the Council’s handling of her homeless application after she received notice to leave a private tenancy. Particularly, that the Council told Ms X to stay in the property until the court issued a bailiff warrant. Mr Y says Ms X experienced avoidable financial loss and distress.
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Kent County Council (24 010 458)
Statement Upheld Special educational needs 14-Aug-2025
Summary: Mrs X complained the Council delayed completing her child’s annual review and failed to provide the Occupational Therapy provision set out in their Education, Health and Care Plan since 2022. We find the Council at fault. This caused uncertainty and a loss of special educational provision. The Council has agreed to apologise, make a payment to Mrs X, and take steps to improve its services.
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London Borough of Lewisham (24 011 647)
Statement Upheld Special educational needs 14-Aug-2025
Summary: Ms X complained the Council failed to deliver education to her child Z when he was out of school. Ms X also complained about how the Council handled Z’s Education, Health and Care Plan. The Council was at fault. The Council delayed reviewing the Education, Health and Care Plan. The Council did not respond to Ms X’s communication properly. The Council failed to make sure Z received suitable education. The Council should apologise to Ms X and make a symbolic payment to her to remedy the injustice caused.
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North Yorkshire Council (24 012 204)
Statement Upheld Special educational needs 14-Aug-2025
Summary: The Council failed to arrange key special educational needs provision for Ms X’s relative, Ms G for more than two terms. This included language tuition and speech and language therapy. The Council also failed to communicate with Ms X properly, failed to review Ms G’s EHC Plan and significantly delayed responding to Ms X’s complaint. In recognition of the missed provision, frustration and uncertainty caused by these faults, the Council has agreed to apologise, pay Ms X and Ms G £1,450 and carry out service improvements.
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West Sussex County Council (24 013 239)
Statement Upheld Special educational needs 14-Aug-2025
Summary: Ms X complained the Council failed to provide the provisions in section F of her child’s Education, Health and Care Plan. The Council is at fault for failing to monitor the provision was in place. This lack of support has caused Ms X and her child distress. The Councils complaint response was poor, causing Ms X additional distress. This is their injustice. The Council agreed a package of remedies.
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Bracknell Forest Council (24 013 572)
Statement Upheld Special educational needs 14-Aug-2025
Summary: Ms X complained the Council did not properly handle her son Y’s Education Health and Care Plan. She said the Council failed to provide a Personal Budget when it issued the plan, did not secure educational provision for Y, and had poor communication and complaint handling. We find the Council at fault in these areas which caused distress and missed educational provision. The Council has agreed to apologise and make a symbolic payment.
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Southampton City Council (24 015 530)
Statement Upheld Assessment and care plan 14-Aug-2025
Summary: Mrs X complained the Council delayed completing Mental Capacity Assessments to decide if a Deprivation of Liberty Safeguard was required for her son, Mr Y. Mrs X said Mr Y may have been illegally deprived of his liberty since he turned 18. Mrs X said this caused her significant distress. There was fault in the way the Council did not complete the correct assessments within a reasonable timescale. This fault meant Mr Y has been deprived of his liberty without the legal authority to do so. This frustrated and distressed Mrs X. The Council has agreed to apologise, make a financial payment, provide training to its staff and take action to address its backlog of other outstanding Mental Capacity Assessment and Deprivation of Liberty Safeguards