Decision search
Your search has 54634 results
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Surrey County Council (24 019 955)
Statement Upheld Highway repair and maintenance 23-Sep-2025
Summary: Mr X complained the Council failed to act to address flooding on a road he uses daily. We found evidence of delay by the Council and that it did not clearly communicate with Mr X. The Council agreed to apologise to Mr X and write to him explaining what action it will take to resolve the flooding.
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Nottinghamshire County Council (24 020 005)
Statement Upheld Special educational needs 23-Sep-2025
Summary: We found fault on Miss Y’s complaint about the Council failing to provide her son with a suitably qualified and trained tutor, experienced in working with young people with autism and anxiety. It failed to show it considered whether the tutor was appropriately trained. Nor did it show steps it took to find an alternative tutor when alerted to the tutor’s shortcomings. The Council agreed to send her an apology for the failings found and remind relevant officers of the need to check whether tutors meet specified criteria and to consider whether it, or the provider, could act to resolve the problem. It would also remind officers of the need to promptly look for an alternative tutor where criteria are not met. There was no fault on Miss Y’s complaint about it failing to reimburse her when she paid the second tutor’s shortfall in wages when changing employer. This was a contractual matter for the tutor and employer.
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Nottingham City Council (24 022 306)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her requests for information when it was trying to recover unpaid council tax. The issues raised are either about matters that have been subject to court action or are best considered by the Information Commissioner’s Office.
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Sheffield City Council (25 011 699)
Statement Closed after initial enquiries Council tax 23-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Suffolk County Council (25 012 414)
Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which he had reported to the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Royal Borough of Greenwich (25 007 217)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We cannot investigate Mr X’s complaint about a court ordered report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Devon County Council (25 007 278)
Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025
Summary: We will not investigate this complaint about Mr X saying that the Council did not clear the debris on a road for four months, as we could not achieve a worthwhile outcome.
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Liverpool City Council (25 007 281)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her correspondence about a Penalty Charge Notice. This is because Miss X has challenged the Council’s escalation of the case at court and if she disagreed with the Penalty Charge Notice it would have been reasonable for her to have used her right of appeal.
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Oxfordshire County Council (25 007 697)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council has shared inaccurate information about her. The Information Commissioner is better placed to deal with her complaint.
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London Borough of Hounslow (25 007 722)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s representations against a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.