Decision search
Your search has 53877 results
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Leeds City Council (25 003 473)
Statement Upheld Special educational needs 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.
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Kirklees Metropolitan Borough Council (25 003 603)
Statement Closed after initial enquiries Councillor conduct and standards 09-Sep-2025
Summary: We will not investigate this complaint about the decision of the Council’s Monitoring Officer on a complaint against a councillor. There is insufficient evidence of fault in the way the decision was made, and it would not be a good use of our resources to investigate the subsequent corporate complaint process in isolation.
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London Borough of Enfield (25 003 627)
Statement Closed after initial enquiries Council tax 09-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s pursuit of Council Tax arrears. It is reasonable to expect Miss X to appeal to the Valuation Tribunal any liability disagreement. It is unlikely we will achieve a significantly different remedy than the Council has provided for the recovery action it accepts it should not have taken.
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Bedford Borough Council (25 003 628)
Statement Upheld Safeguarding 09-Sep-2025
Summary: We will not investigate this complaint because the Council accepted it was at fault and provided a proportionate remedy for the injustice caused when it responded to Mr B’s complaint about temporary accommodation it placed him in. Further investigation would not lead to a different outcome.
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London Borough of Barnet (25 003 738)
Statement Closed after initial enquiries Special educational needs 09-Sep-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with matters concerning her child’s Education Health and Care Plan. This is because an investigation by the Ombudsman would not add to the one carried out by the Council.
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Norfolk County Council (25 003 747)
Statement Closed after initial enquiries Alternative provision 09-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council has failed in its duty to make alternative educational provision for her child. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Brent (25 003 851)
Statement Upheld Homelessness 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a call Mrs X made to the Council’s housing needs service out of hours and delay assessing her homelessness. The Council has already accepted fault and offered an appropriate remedy for delay assessing homelessness and responding to the complaint. It is unlikely investigation into the handling of the call would achieve anything further.
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London Borough of Richmond upon Thames (25 007 890)
Statement Closed after initial enquiries Other 09-Sep-2025
Summary: We will not investigate this complaint that the Council is wrongly recovering a housing benefit overpayment from Miss X as that Miss X owed the money was decided by a tribunal on appeal. We no longer have any legal remit therefore, concerning this matter.
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London Borough of Hounslow (25 008 532)
Statement Closed after initial enquiries Parking and other penalties 09-Sep-2025
Summary: We will not investigate this complaint about a moving traffic penalty charge notice as it is reasonable to expect the complainant to have used their appeal right to the independent tribunal.
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Durham County Council (25 008 666)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to pay Mr X a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.