Decision search
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Surrey County Council (25 000 224)
Statement Upheld Special educational needs 09-Sep-2025
Summary: We will not investigate this complaint about delays in the annual review of an Education, Health and Care Plan, or the content of the Plan, including how the Council communicated about this matter. This is because the Council has upheld Mrs X’s complaint, apologised and offered a suitable remedy for Mrs X’s injustice. Therefore, further investigation would not lead to a different outcome and there are no wider public interest issues to justify our investigation.
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Suffolk County Council (25 012 731)
Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025
Summary: We will not investigate Ms B’s complaint that her car was severely damaged after hitting a large pothole. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.
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North Northamptonshire Council (25 004 063)
Statement Closed after initial enquiries Charging 09-Sep-2025
Summary: We will not investigate Mrs X’s complaint, brought on behalf of the late Mrs Y, about the Council’s decision to not disregard Mrs Y’s house when calculating her finances for care charging purposes. The complaint is late and there are no good reasons for us to investigate it now. Even if Mrs X’s complaint had not been late, we would not have investigated because there is not enough evidence of Council fault to have warranted an investigation.
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London Borough of Wandsworth (25 004 263)
Statement Closed after initial enquiries Council tax 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the wording used on a leaflet sent to local residents regarding council tax. This is because an investigation would be unlikely to lead to a finding of significant injustice.
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West Sussex County Council (25 004 450)
Statement Closed after initial enquiries Friends and family carers 09-Sep-2025
Summary: We will not investigate this complaint about financial support for a Special Guardian. The complaint is late and there are no good reasons to decide to investigate now. Nor will we investigate the Council’s refusal to consider a complaint about this matter, because it is unlikely we would find fault in its decision to refuse.
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Sandwell Metropolitan Borough Council (25 005 387)
Statement Closed after initial enquiries Refuse and recycling 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refuse workers repeatedly leaving his neighbour’s bin in front of his driveway. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would add or recommend.
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Wiltshire Council (25 005 416)
Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council destroying his plants by spraying his boundary wall with weedkiller. This is because we could not achieve any worthwhile outcome for Mr X.
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Surrey County Council (25 005 687)
Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025
Summary: We will not investigate this complaint about prior notification of roadworks because the courts are better placed to consider the issue.
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Telford & Wrekin Council (25 005 859)
Statement Closed after initial enquiries Homelessness 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to end the main housing duty when Mr X was homeless. It was reasonable for Mr X to use his statutory right of appeal to the county court. It is open to him to ask the court for permission to make a late appeal.
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Durham County Council (25 005 997)
Statement Closed after initial enquiries Other 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s enforcement against those who drive over footpaths and verges. This is because the complaint is late without good reason to exercise discretion to investigate it now and any injustice is not significant enough to justify our involvement.