Decision search
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Maidstone Borough Council (24 022 942)
Statement Upheld Private housing 07-Nov-2025
Summary: We found fault by the Council on Mr Y’s complaint about it failing to take prompt action against the owner of the building his rented flat was in which suffered serious damp and mould from leaks. It failed to carry out an assessment under the Housing Health and Safety Rating System, and issue an Improvement Notice, sooner than it could have done. There was other delay. It failed to keep him properly informed about its enforcement investigation. The Council agreed to send a written apology, pay £250 for the injustice caused, remind relevant officers dealing with this type of case to keep reviewing whether a Housing Health and Safety Rating assessment is needed and to keep tenants updated at key stages. It will review the need for issuing officers with guidance and remind officers of the need to take formal action when the assessment identifies a category 1 hazard. It also agreed to identify why delays happened and review when officers should advise tenants of options when such a hazard is found.
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London Borough of Havering (24 023 368)
Statement Upheld Parking and other penalties 07-Nov-2025
Summary: There were some faults in the Council’s consideration of Mrs P’s application for a dropped kerb. It did not keep a record of a visit. And it advised her to seek a review via a complaint, which the complaints team refused to consider. This will have caused Mrs P some frustration. The Council has agreed to apologise and make some service improvements. But it is unlikely that, if the Council had acted without fault, it would have come to a different decision.
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Bristol City Council (25 003 034)
Statement Upheld Allocations 07-Nov-2025
Summary: We will not investigate this complaint about how the Council considered Ms X’s housing application. This is because the Council has offered a proportionate remedy.
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Wirral Metropolitan Borough Council (25 003 285)
Statement Upheld Special educational needs 07-Nov-2025
Summary: Mrs C complained the Council failed to meet the statutory timeframe for completing an Education, Health and Care needs assessment for her child. We find the Council at fault for a delay in issuing the final Education, Health and Care Plan. This caused Mrs C uncertainty, distress and frustration and delayed her right to appeal. The Council has agreed to make a symbolic payment to Mrs C to remedy the injustice caused.
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London Borough of Enfield (25 003 497)
Statement Upheld Allocations 07-Nov-2025
Summary: We will not investigate this complaint about the Council closing Mr X’s housing register application. The Council agreed to apologise and make a symbolic payment of £300 to Mr X which is an appropriate remedy so an investigation would not be proportionate.
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Cheshire East Council (25 003 887)
Statement Closed after initial enquiries Charging 07-Nov-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to tell him about charges for adult social care. Investigation by us would be unlikely to lead to a finding of fault in the Council’s actions.
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Liverpool City Council (25 005 592)
Statement Closed after initial enquiries Child protection 07-Nov-2025
Summary: We cannot investigate Ms X’s complaint that officers lied about her during care proceedings for her granddaughter because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Oxford City Council (25 006 470)
Statement Closed after initial enquiries Enforcement 07-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because there is not enough evidence of fault in the Council’s enforcement decision‑making process to justify investigating.
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Nuneaton & Bedworth Borough Council (25 006 619)
Statement Closed after initial enquiries Private housing 07-Nov-2025
Summary: We will not investigate Ms X’s complaint about the quality of works undertaken under a Warmer and Safer Homes grant. There is insufficient evidence of fault to justify an investigation.
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Durham County Council (25 006 810)
Statement Upheld Looked after children 07-Nov-2025
Summary: We will not investigate the Council’s response to Mr X’s complaint about the care provided to him when he was a looked after child. This is because the Council has agreed to review its decision not to investigate his complaint. It would not be proportionate for us to investigate.