Cheshire West & Chester Council (20 002 488)

Category : Planning > Other

Decision : Upheld

Decision date : 21 Dec 2020

The Ombudsman's final decision:

Summary: Mr X complains about development which caused flooding to his property. We will not investigate this complaint because the matter has been remedied. The original planning permission is out of time for investigation.

The complaint

  1. Mr X complains about development which caused flooding to his property.

Back to top

The Ombudsman’s role and powers

  1. We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)
  2. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if we are satisfied with the actions a council has taken or proposes to take. (Local Government Act 1974, section 24A(7), as amended)

Back to top

How I considered this complaint

  1. I have considered the comments of the complainant and the Council and the complainant was given an opportunity to comment on the draft decision.

Back to top

What I found

  1. The Council granted planning permission for a development of houses close to Mr X’s property in 2002. Mr X says that the height of the development caused flood water to enter the front of his property.
  2. The planning permission in 2002 is out of time as I see no reason why a complaint could not have been made to this office within 12 months of the grant of planning permission.
  3. The Council recently fitted a soakaway on the path outside his property. They say that this will be monitored at times of heavy rain but they believe that this should avoid any further flooding to his property.
  4. I am satisfied that, if we were to find fault in the Council’s actions, the provision of the soakaway would be a reasonable remedy of that complaint. Mr X may make a further complaint to this Council (and then to this office) if he believes the soakaway has not remedied the matter.

Back to top

Final decision

  1. I do not intend to investigate this complaint because the matter has been remedied and the original planning permission is out of time.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.