Decision search
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Statement Closed after initial enquiries Refuse and recycling 21-May-2025
Summary: We will not investigate this complaint about the Council’s decision to allocate a bin to the complainant’s property instead of a bag. This is because there is insufficient evidence of fault by the Council.
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Leeds City Council (25 000 715)
Statement Closed after initial enquiries Charging 21-May-2025
Summary: We cannot investigate Mr X’s complaint about the expenses claim he made to the Council. This is because we cannot investigate actions taken by a Council in connection with its housing activities as they relate to the provision and management of social housing.
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Hampshire County Council (25 001 057)
Statement Closed after initial enquiries Parking and other penalties 21-May-2025
Summary: We cannot investigate Mr X’s concerns about the Council’s response to his complaint about a penalty charge notice. This is because Mr X used his appeal rights to the Traffic Penalty Tribunal.
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Liverpool City Council (24 022 653)
Statement Closed after initial enquiries Child protection 21-May-2025
Summary: We will not investigate Miss X’s complaint about her contact with her children. Further investigation by us would not add to the responses the Council has already provided. We also cannot achieve the outcome Miss X wants.
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Milton Keynes Council (24 022 667)
Statement Closed after initial enquiries Councillor conduct and standards 21-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to investigate his complaint about a town council employee. There is insufficient evidence of fault to warrant an investigation.
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Tameside Metropolitan Borough Council (24 022 689)
Statement Closed after initial enquiries Child protection 21-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his family. The complaint is late and there is no good reason to exercise discretion to consider it now.
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London Borough of Wandsworth (24 022 702)
Statement Closed after initial enquiries Parking and other penalties 21-May-2025
Summary: We will not investigate this complaint about a refund for parking charges because there is insufficient evidence of fault by the Council.
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Royal Borough of Greenwich (24 022 736)
Statement Closed after initial enquiries Child protection 21-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council handled a Local Authority Designated Officer referral and the school’s actions following this. This is because we have not seen any evidence of fault to justify an investigation.
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Norfolk County Council (24 022 895)
Statement Closed after initial enquiries Child protection 21-May-2025
Summary: We will not investigate Miss X’s historic complaint about the Council’s child protection actions in 2010. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now. Further to this, the matters appear to have been subject to court proceedings. The law prevents us from investigating complaints about matters that have been considered and decided in court. We have no discretion to do so.
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Nottingham City Council (23 002 442)
Statement Upheld Planning applications 20-May-2025
Summary: Mr X complained on behalf of his client, a manufacturing business. Mr X said the Council gave planning consent for a housing development next to his client’s factory without adequately considering how to prevent noise from the factory causing a statutory nuisance to the occupiers of the new housing. We found the Council at fault for how it approved a planning condition designed to protect occupiers of the new houses from the noise of the factory. But we could not say this failing would have resulted in a different outcome for Mr X’s client. However, the fault still caused uncertainty which we consider a form of distress. The Council has accepted these findings and agreed to apologise to Mr X’s client and improve its service to prevent a repeat.