Decision search
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London Borough of Lambeth (23 016 266)
Statement Upheld Homelessness 04-Nov-2024
Summary: Miss X complained about the Council’s actions relating to her temporary homeless accommodation. We found fault because the Council took too long to complete a suitability review of her accommodation, took too long to deal with disrepair issues and did not have appropriate oversight of the condition of the property. This caused avoidable frustration and distress to Miss X. To remedy the injustice caused by the identified fault, the Council has agreed to apologise to Miss X, make a payment to her, issue reminders to relevant officers and managers and consider reviewing some of its processes.
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Liverpool City Council (23 016 595)
Statement Upheld Homelessness 04-Nov-2024
Summary: Mrs X complained about how the Council considered her child, W’s housing needs when they were homeless. The Council was at fault. This caused Mrs X frustration, for which the Council will apologise.
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London Borough of Hillingdon (24 003 455)
Statement Upheld Homelessness 04-Nov-2024
Summary: Ms X complained the Council has failed to provide suitable temporary accommodation for her son Mr Y despite accepting a homelessness duty. We find the delays in dealing with Mr Y’s homelessness application and the failure to provide suitable interim or temporary accommodation are fault. These faults have caused Mr Y and Ms X an injustice.
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Statement Upheld Refuse and recycling 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s delay in providing a black bin. The Council has agreed to remedy the injustice caused to Mr X. It would not be proportionate for us to investigate further.
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Stockport Metropolitan Borough Council (24 003 920)
Statement Closed after initial enquiries Planning applications 04-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning application and associated planning enforcement investigation. This is because the Council’s actions have not caused Mr X significant injustice.
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Stoke-on-Trent City Council (24 004 296)
Statement Upheld Special educational needs 04-Nov-2024
Summary: We upheld Ms X’s complaint about a failure to secure special educational provision in her child Y’s Education, Health and Care Plan. This caused a loss of educational provision, avoidable frustration, uncertainty and time and trouble. The Council will apologise, provide a copy of the action plan setting out how Y will receive catch-up provision, provide a copy of a specialist assessment, and make Ms X a payment of £200 to reflect her avoidable distress and time and trouble.
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Leicestershire County Council (24 004 705)
Statement Not upheld Safeguarding 04-Nov-2024
Summary: Mrs X complains about the Council’s failure to support her son properly in the time leading up to his death. We have discontinued the investigation into this complaint, as the coroner will be holding an inquest into the son’s death, which is likely to consider similar issues to those Mrs X has complained to the Ombudsman about.
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London Borough of Bromley (24 004 807)
Statement Upheld Child protection 04-Nov-2024
Summary: We have decided not investigate Mr X’s complaint about a lack of social care for his child, Y, and a failure to properly consider his request for direct payments. The Council has accepted some fault and will investigate further using the statutory children’s complaints process.
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Lancashire County Council (24 005 108)
Statement Upheld Special educational needs 04-Nov-2024
Summary: Mrs X complains about delay in the education, health and care plan process for her son. Mrs X says the Council failed to meet statutory timescales and failed to respond to her communications. The Council has agreed to apologise, make a payment to Mrs X and issue a reminder to officers as a satisfactory remedy.
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London Borough of Bromley (24 005 813)
Statement Closed after initial enquiries Parking and other penalties 04-Nov-2024
Summary: We will not investigate Mr X’s complaint of discrimination relating to the installation of a bollard to prevent vehicular access over a raised kerb to his driveway. This is because the complaint is late and the issue only affects Mr X now because he chose to purchase the property with the bollard in place. We will not investigate Mr X’s complaint that the Council has failed to take similar action against others because the issue does not cause him significant injustice.