Decision search
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Tameside Metropolitan Borough Council (24 012 391)
Statement Upheld Other 31-Oct-2024
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.
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Transport for London (24 012 480)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2024
Summary: We will not investigate this complaint about a congestion charge as there is insufficient injustice caused to the complainant to justify our further involvement.
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Transport for London (24 012 519)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2024
Summary: We will not investigate this complaint about enforcement of a penalty charge notice as Mr X can ask the court to consider his case.
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Statement Closed after initial enquiries Planning applications 31-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed to the Planning Inspector.
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Birmingham City Council (24 013 360)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2024
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice for an alleged moving traffic contravention. This is because Mr B put in an appeal to the Traffic Penalty Tribunal.
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Plymouth City Council (24 013 412)
Statement Closed after initial enquiries Trees 31-Oct-2024
Summary: We will not investigate Mrs D’s complaint that the Council has refused to pay her compensation after her fence was damaged by a fallen tree. This is because it is reasonable for Mrs D to take the Council to court.
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City of Bradford Metropolitan District Council (24 013 439)
Statement Closed after initial enquiries Highway repair and maintenance 31-Oct-2024
Summary: We will not investigate Miss X’s complaint about damage to her property. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Miss X to go to court to determine the Council’s liability for the damage to her property.
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Blackpool Borough Council (24 013 481)
Statement Closed after initial enquiries Other 31-Oct-2024
Summary: We will not investigate Miss B’s complaint about the Council’s refusal of her vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.
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Essex County Council (23 017 341)
Statement Upheld Adoption 31-Oct-2024
Summary: We upheld a complaint from Mr D and Mr E that they did not receive enough support from the Council when they adopted a child from its area. In particular, when they needed support with the child’s challenging behaviours. We considered fault by the Council caused them unnecessary distress. The Council accepted these findings. At the end of this statement, we set out the action it has agreed to take to remedy their injustice and make service improvements.
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Cheshire East Council (23 018 188)
Statement Upheld Charging 31-Oct-2024
Summary: The complainant says the Council’s assessment of residential care charges is flawed, and it wrongly took safeguarding action. The Council is at fault for not providing proper reasons for some residential care charges and for the way it completed safeguarding. To remedy the anxiety, time and trouble, the errors caused; the Council has agreed to apologise to the complainant and make a symbolic payment. It will also provide clear reasons for its charging decision and make service improvements.