Decision search
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Bournemouth, Christchurch and Poole Council (24 023 486)
Statement Closed after initial enquiries Planning applications 23-Jun-2025
Summary: We will not investigate this complaint about the Council breaching the Equality Act during the validation process for the complainant’s planning application. There is insufficient evidence of fault causing the complainant a significant injustice.
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West Sussex County Council (25 000 178)
Statement Closed after initial enquiries Trees 23-Jun-2025
Summary: We will not investigate this complaint about damage caused to the complainant’s property by trees. It is reasonable to expect the complainant to claim on the Council’s insurer. If the claim is refused she can take the matter to court.
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Knowsley Metropolitan Borough Council (25 000 215)
Statement Closed after initial enquiries Council tax 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about council tax arrears. This is because part of the complaint is late and because the case has been heard in court and the debt confirmed.
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Leicester City Council (25 000 665)
Statement Closed after initial enquiries Other 23-Jun-2025
Summary: We will not investigate this complaint about a waste warning notice as Mr X did not suffer any significant loss or harm from it.
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Lancashire County Council (24 004 975)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mr X complained about how the Council reviewed and amended his Education Health and Care Plan. There was fault in how the Council failed to properly review Mr X’s plan between 2018 and 2022 and delayed amending his plan in preparation for his transfer to post-16 education. This caused Mr X to miss out on over a year of education and caused both him and his family members avoidable distress. The Council agreed to apologise, and pay Mr X, his brother and mother financial remedies.
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West Sussex County Council (24 005 674)
Statement Closed after initial enquiries Alternative provision 23-Jun-2025
Summary: We will not investigate this complaint about delay issuing an Education, Health and Care (EHC) Plan because the injustice is not significant enough and there is nothing more we could achieve.
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London Borough of Hillingdon (24 006 264)
Statement Closed after initial enquiries Homelessness 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation. It was reasonable for her to request a review of its suitability and to provide relevant medical evidence to support that request.
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Surrey County Council (24 007 210)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council failed to provide her child with a suitable education. The Council was at fault because it failed to arrange alternative education, secure the provision outlined in her education, health and care (EHC) Plan and delayed issuing the final EHC Plan following a review. The faults identified resulted in a loss of education, delayed appeal rights and avoidable distress. The Council has agreed to remedy the injustice caused by providing an apology and a payment for the loss of education, delay and uncertainty.
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Chelmsford City Council (24 012 027)
Statement Upheld Homelessness 23-Jun-2025
Summary: Mrs X complains the Council left her family in temporary accommodation that was unsuitable, despite accepting this following a suitability review. We have concluded our investigation and found the Council at fault for allowing the family to remain in unsuitable housing for nearly five months. This caused significant disruption and distress, particularly given the family’s vulnerabilities. The Council has agreed to our recommendations.
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Brentwood Borough Council (24 013 123)
Statement Upheld Enforcement 23-Jun-2025
Summary: Mr C complained about the Council’s handling of a planning approval and planning enforcement of a development next to his home. We found fault by the Council as there were some unnecessary delays in the enforcement process, but it reached decisions it was entitled to make. The Council should apologise and make a symbolic payment to acknowledge the distress and uncertainty he experienced as a result. We did not investigate Mr C’s concerns about the planning approval as this was late.