Decision search
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Warwick District Council (24 017 526)
Statement Upheld Commercial and contracts 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to complete its complaints procedure or pay the offered compensation. The Council has agreed to increase the compensation in recognition of the failures. We are satisfied with this proposal.
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London Borough of Redbridge (24 017 751)
Statement Not upheld Assessment and care plan 15-Jul-2025
Summary: Mr X complained about the Council’s decision not to authorise a Deprivation of Liberty Safeguards (DoLS) for his adult child, Y. We ended our investigation because the Court of Protection is best placed to address his concerns.
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Northumberland County Council (24 017 868)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about a Planning Officer’s report. There is not enough evidence of fault to justify our involvement.
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Milton Keynes Council (24 018 818)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained about the Council’s delays during the Education, Health and Care needs assessment process for her daughter. We find the Council was at fault for failing to meet statutory deadlines during the assessment. This has caused Miss X frustration and uncertainty. The Council has agreed to our recommendations to apologise to Miss X and make a payment to her for the injustice caused.
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London Borough of Enfield (24 019 219)
Statement Not upheld Council tax 15-Jul-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of the reaggregation of council tax collection from houses in multiple occupation. This is because there is not enough evidence of fault by the Council to justify investigation.
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Milton Keynes Council (24 019 973)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We cannot investigate Mr X’s complaint about an assessment produced by the Council’s children’s services. This is because the assessment has been considered in court.
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Royal Borough of Windsor and Maidenhead Council (24 022 877)
Statement Closed after initial enquiries Disabled facilities grants 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the outcome of the occupational therapy assessment affecting his application for a Disabled Facilities Grant. This is because there is insufficient evidence of fault to warrant investigation.
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Devon County Council (24 022 992)
Statement Closed after initial enquiries Parking and other penalties 15-Jul-2025
Summary: We will not investigate Mrs B’s complaint about the Council’s refusal of her dropped kerb application. This is because there is not enough evidence of fault to justify an investigation.
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Kent County Council (24 023 310)
Statement Closed after initial enquiries Charging 15-Jul-2025
Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.
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NHS Kent & Medway ICB (24 023 310a)
Statement Closed after initial enquiries Hospital acute services 15-Jul-2025
Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.