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North Somerset Council (24 008 105)
Statement Upheld Alternative provision 25-Jun-2025
Summary: Miss E complained the Council failed to secure alternative education provision, after her child could not attend school from January 2024 onward. We upheld the complaint finding the Council did not properly consider her child’s need for alternative provision before November 2024, when it provided an Education, Health and Care Plan. We considered that if it had done so, it would have made such provision. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy the injustice caused to Miss E as a result and to improve its service.
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London Borough of Bromley (24 009 928)
Statement Upheld Special educational needs 25-Jun-2025
Summary: Mrs X complained the Council delayed issuing her child’s education, health and care (EHC) Plan and it failed to provide her with an education when she was unable to attend school. We found the Council at fault for delays in finalising the EHC Plan and arranging a suitable education. The faults caused a loss of education and avoidable distress. The Council has agreed to remedy the injustice caused by apologising in writing and providing a payment to the family.
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London Borough of Hillingdon (24 010 480)
Statement Upheld Special educational needs 25-Jun-2025
Summary: The Council failed to review and issue Mr X’s son, Z’s, Education, Health and Care Plans on time. It also failed to plan for the support Z would need when he started post-16 college. This meant Z missed key support he needed during his GCSE year of school, he had no record of his needs as his physical disability progressed and he avoidably missed out on post-16 education. The Council’s faults also caused Z and Mr X avoidable frustration, distress and uncertainty. To recognise the injustice caused, the Council has agreed to apologise, pay Mr X and Z £2,500 and take action to improve its services.
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Gravesham Borough Council (24 010 982)
Statement Upheld Allocations 25-Jun-2025
Summary: Mrs B complained the Council failed to provide her with the right banding on its housing register and refused to consider transferring her to another property. Council has reviewed the case and awarded the right banding, backdated that banding and paid Mrs B £100. The Council is also actively seeking a new property for Mrs B. There is nothing further the Ombudsman can achieve for Mrs B.
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London Borough of Lewisham (24 015 996)
Report Upheld Other 24-Jun-2025
Summary: During two earlier investigations, we identified that faults in the way the Council was operating its children’s statutory complaints procedure were potentially causing injustice to others. We opened this new complaint to investigate. We found that complainants have experienced delay, and in some cases, have been denied their right to access the full complaints procedure.
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North Yorkshire Council (24 019 708)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly charged his father for the costs of his care. There is not enough evidence of fault to justify an investigation.
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Surrey County Council (24 020 325)
Statement Closed after initial enquiries Safeguarding 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s investigation of a bruise Mr Y sustained. There is insufficient evidence of fault, and we could not achieve the outcome Mrs X seeks.
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London Borough of Barnet (24 021 065)
Statement Closed after initial enquiries Child protection 24-Jun-2025
Summary: We will not investigate this complaint about Miss X’s time in Council care between 2016 and 2021. While it is understandable that she has not complained sooner, we would be unlikely to be able to conduct a robust investigation or achieve a worthwhile outcome.
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Statement Upheld Charging 24-Jun-2025
Summary: We will not investigate this complaint about charging for adult social care. Although there was delay by the Council, it has backdated charges to the correct start date and apologised for its delay in resolving the issue. We are satisfied with the Council’s actions to resolve the complaint, and it is unlikely an Ombudsman investigation would lead to a different outcome.
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Bournemouth, Christchurch and Poole Council (24 021 811)
Statement Closed after initial enquiries Planning applications 24-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because parts of the complaint are late. The complainant has not suffered significant injustice in relation to the remaining issues complained about.