Decision search
Your search has 52604 results
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London Borough of Harrow (25 004 913)
Statement Closed after initial enquiries Allocations 25-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to transfer her to another property. This is because there is insufficient evidence of fault.
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Fenland District Council (25 000 522)
Statement Closed after initial enquiries Planning applications 25-Jun-2025
Summary: We will not investigate this complaint about the Council’s actions leading to a retrospective planning application for work to a listed war memorial. We do not consider the complainant has suffered a significant personal injustice.
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Environment Agency (25 000 552)
Statement Closed after initial enquiries Other 25-Jun-2025
Summary: We cannot investigate Miss X’s complaint about the Environment Agency (EA) giving her incorrect information about the flood risk to a property she bought. We do not have powers to investigate the action by the EA complained so it is not within our jurisdiction.
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London Borough of Wandsworth (25 000 553)
Statement Closed after initial enquiries Refuse and recycling 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about his car being damaged by Council contractors. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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Worcestershire County Council (25 000 616)
Statement Closed after initial enquiries Child protection 25-Jun-2025
Summary: We cannot investigate this complaint about child protection decisions taken by the Council concerning Mr X and his wife after their child suffered injuries. We are prevented from doing so by a legal bar brought into play by the matter having been subject to court proceedings.
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Bristol City Council (25 001 041)
Statement Closed after initial enquiries Special educational needs 25-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s conduct during a tribunal appeal. Doing so would overlap with the role of the Tribunal.
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London Borough of Brent (24 002 565)
Statement Upheld Homelessness 25-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns about his housing. This is because the Council has appropriately remedied the injustice caused to Mr X by faults in how it dealt with his housing. An investigation of Mr X’s complaint would not achieve anything more for him.
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Slough Borough Council (24 005 574)
Statement Upheld Special educational needs 25-Jun-2025
Summary: The Council significantly delayed issuing an Education, Health and Care Plan for Ms X’s child, G, after it was ordered to by a tribunal. It also failed to properly record its decision-making regarding G’s education and delayed consulting for school places. The Council’s faults have caused Ms X uncertainty and frustration and the Council has agreed to apologise, pay Ms X £500 and carry out service improvements.
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Birmingham City Council (25 006 013)
Statement Closed after initial enquiries Highway repair and maintenance 25-Jun-2025
Summary: We will not investigate Mr C’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim by taking the Council to court.
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Coventry City Council (24 006 936)
Statement Upheld Homelessness 25-Jun-2025
Summary: Mr X complains the Council failed to provide him with accommodation between August and December 2023, and delayed issuing its decision that he was not in priority need. We find fault with the Council for delay accepting the relief duty and communicating its decision about priority need. We have agreed a symbolic payment to Mr X for the frustration and distress caused.