Decision search
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Hastings Borough Council (25 003 003)
Statement Closed after initial enquiries Planning applications 07-Aug-2025
Summary: We will not investigate this complaint about failures in the way the Council publicised and considered a planning application and reports of breaches of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation. And we cannot achieve the outcome the complainant is seeking.
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London Borough of Brent (25 003 723)
Statement Closed after initial enquiries Antisocial behaviour 07-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to concerns about anti-social behaviour in a park. This is because further investigation would not lead to a different outcome.
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Cherwell District Council (25 004 006)
Statement Closed after initial enquiries Enforcement 07-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to accept a second retrospective planning application for a site close to the complainant’s home. The complainant also says the Council failed to fully answer his complaint. We do not consider the complainant has suffered a significant personal injustice because the Council’s actions which warrants an investigation.
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London Borough of Islington (25 005 184)
Statement Closed after initial enquiries Parking and other penalties 07-Aug-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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Solihull Metropolitan Borough Council (25 002 373)
Statement Closed after initial enquiries Child protection 07-Aug-2025
Summary: We will not investigate Mrs X’s complaint about a safeguarding referral investigation in July 2023 as there are no good reasons the late complaint rule should not apply.
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Alcedo Blue Limited (24 017 250)
Statement Upheld Domiciliary care 07-Aug-2025
Summary: We will not investigate this complaint about adult social care at home. It is unlikely we would add to the Care Provider’s investigation or reach a different outcome.
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Statement Upheld Safeguarding 06-Aug-2025
Summary: Miss C complained the Council failed to investigate safeguarding concerns she raised and failed to deal with her complaint. The Council delayed considering the safeguarding issues and referred Miss C to the commissioned service to complain. That delayed repayment to Miss B and caused Miss C distress. An apology, payment to Miss C and evidence of the action the Council has taken in response to the issues raised is satisfactory remedy.
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Isle of Wight Council (24 015 186)
Statement Not upheld Assessment and care plan 06-Aug-2025
Summary: Mr B complained about the care and support provided to his mother and about the Council’s actions in arranging it. We found no fault.
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Bournemouth, Christchurch and Poole Council (24 015 280)
Statement Upheld Alternative provision 06-Aug-2025
Summary: Mrs Y complained the Council failed to provide her child, Z, with a suitable full-time education and about its communication failures. We have found fault, causing injustice, by the Council in: failing to properly consider its duty to, and provide Z with a suitable full-time education, and its delay making alternative provision in the period from November 2023 to May 2024; and its communication failures. The Council has agreed to remedy this injustice by: apologising, making payments to reflect the upset caused and the impact of the missed provision.
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East Sussex County Council (24 016 011)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Mrs X complained that the Council failed to secure the emotional support set out in her daughter Y’s Education, Health and Care (EHC) Plan. We have concluded our investigation with a finding of fault. The Council has accepted that emotional support provision specified in the EHC Plan was not delivered for a prolonged period. This caused avoidable distress to Y and placed additional burden on Mrs X. The Council has agreed to our recommendations.