Decision search
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Birmingham City Council (24 012 507)
Statement Upheld Refuse and recycling 26-Jun-2025
Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled, or in a timely manner when collections are missed. We found the Council’s failure to collect Mr X’s waste as scheduled is fault. This fault caused Mr X inconvenience, frustration and disappointment. The Council has agreed to apologise and make a payment.
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Nottinghamshire County Council (24 012 833)
Statement Upheld Safeguarding 26-Jun-2025
Summary: Mrs X complained the Council failed to properly investigate her concerns about the Council commissioned care delivered to her mother in-law, Mrs Y. There was some fault with the care however, the Care Provider took appropriate action to prevent a recurrence of fault. There was no fault with how the Council responded to Mrs X’s concerns.
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North Somerset Council (24 013 041)
Statement Upheld Special educational needs 26-Jun-2025
Summary: There was fault by the Council when it failed to make sure that Mrs B’s daughter was getting the special educational provision set out in her Education Health and Care Plan. This meant that her daughter missed out on crucial provision and also caused Mrs B and her family distress and frustration. The Council has agreed to make a symbolic payment to Mrs B in recognition of the missed provision, and a separate payment to recognise the impact on Mrs B and here family.
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Statement Upheld Special educational needs 26-Jun-2025
Summary: Miss X complained the Council delayed completing her child’s education, health and care (EHC) needs assessment and it failed to provide her child with a suitable education when she was unable to attend school. We found the Council at fault for delaying the needs assessment and issuing the final EHC Plan, failing to arrange alternative education and failing to communicate with Miss X effectively. The faults identified have caused a loss in education and avoidable distress over a significant period. The Council has agreed to our recommendations to remedy this injustice by providing an apology to the family and also payments for loss of education and avoidable distress.
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Brighton & Hove City Council (24 022 929)
Statement Closed after initial enquiries Safeguarding 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of the complaints he raised about the Council’s actions in relation to safeguarding and housing concerns. This is because an investigation would not lead to any different findings or outcomes. In addition, there are no worthwhile outcomes achievable as the substantive matters that led to the complaint have been resolved.
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Manchester City Council (24 022 952)
Statement Closed after initial enquiries Other 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council not maintaining an area of land which he says it is responsible for and the Council closing the reports he makes without taking appropriate action. This is because the alleged fault has not caused any significant personal injustice. In addition, there is insufficient evidence of fault.
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London Borough of Southwark (25 000 090)
Statement Closed after initial enquiries Other 25-Jun-2025
Summary: We will not investigate this complaint about pest control treatments because there is insufficient evidence of fault by the Council.
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South Cambridgeshire District Council (25 000 307)
Statement Closed after initial enquiries Planning advice 25-Jun-2025
Summary: We will not investigate this complaint about the pre-planning application provided by the Council. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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East Riding of Yorkshire Council (25 000 346)
Statement Closed after initial enquiries Planning applications 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s highways officer’s consultee comments on his withdrawn planning application, or how the Council responded to his complaint. There is not enough evidence of fault by the Council to warrant us investigating. An investigation would not achieve any worthwhile outcome. There is insufficient significant injustice caused to Mr X by the Council to justify an investigation. We do not investigate councils’ complaint handling where we are not investigating the core issues which gave rise to the complaint.
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London Borough of Haringey (24 018 219)
Statement Closed after initial enquiries Managing council tenancies 25-Jun-2025
Summary: We cannot investigate this complaint about the Council’s decisions culminating in Miss X’s relative, Mr Y, being evicted from his council home. This is because the complaint has been made late. There are no good reasons to investigate as the eviction was subject to court action. Further, we are prohibited from considering the Council’s actions as social housing provider.