Decision search
Your search has 52409 results
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Portsmouth City Council (24 009 729)
Statement Upheld Charging 18-Feb-2025
Summary: Mrs X complains that the Council wrongly told her it would apply a mandatory property disregard and then wrongly refused a discretionary property disregard. The Council was at fault as it wrongly told Mrs X that it would award a mandatory property disregard. The Council was also at fault as it did not consider Mrs X’s application for a discretionary property disregard in accordance with the Care and Support statutory guidance. These faults caused distress and uncertainty to Mrs X which the Council has agreed to remedy by apologising and making a symbolic payment of £400 to her. The Council will also consider Mrs X’s application for a discretionary property disregard again.
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Reading Borough Council (24 011 097)
Statement Closed after initial enquiries Noise 18-Feb-2025
Summary: We will not investigate this complaint about the way the Council handled reports of noise nuisance allegedly caused by Mr X’s neighbour. This is because there is not enough evidence of fault.
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London Borough of Croydon (24 011 425)
Statement Closed after initial enquiries Housing benefit and council tax benefit 18-Feb-2025
Summary: We will not investigate this complaint about the Council’s payments of housing benefit directly to a private landlord. There is insufficient evidence of fault which would warrant an investigation.
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Royal Borough of Greenwich (24 013 388)
Statement Closed after initial enquiries Allocations 18-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision she did not meet the criteria for medical priority on its housing register. There is insufficient evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Assessment and care plan 17-Feb-2025
Summary: We will not investigate this complaint about provision of Autism specefic services. There is not enough evidence of fault to justify our involvement.
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Derby City Council (23 020 160)
Statement Upheld Special educational needs 17-Feb-2025
Summary: the Council took too long to arrange alternative provision once it accepted a special school was not going to work out for Ms M’s son, B. B was without education for two terms from September 2023 to April 2024. The Council has agreed a symbolic payment to acknowledge the impact.
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London Borough of Harrow (24 000 674)
Statement Upheld Homelessness 17-Feb-2025
Summary: We have found the Council at fault for the delay in progressing Miss X’s housing register application. This delay caused her avoidable distress. The Council has agreed to issue the relevant report within four weeks of our final decision and if applicable, to review its decision of Miss X’s priority need.
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Blackpool Borough Council (24 002 439)
Statement Not upheld Charging 17-Feb-2025
Summary: Mr X, complained on behalf of the late Mr Y about the Council’s decision to include a gift to Mr Y’s relative as notional capital when determining Mr Y’s care contributions. Mr X also complained about the assessment process, including delays, inadequate communication and threatening recovery action for Mr Y’s care fees. We have ended this investigation because a court has already made a judgment on the deprivation of assets issue and there is nothing worthwhile we can achieve by pursuing the other matters further.
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London Borough of Hackney (24 002 877)
Statement Upheld Allocations 17-Feb-2025
Summary: Miss X complained about her housing applications and a lack of communication from the Council. We found there was delay in dealing with her housing applications and multiple instances of poor communication by the Council which was frustrating and exacerbated her anxiety. We recommended a payment to recognise the impact of these failings. We did not find fault with the Council’s decision on the housing application itself.
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City of Wolverhampton Council (24 003 078)
Statement Upheld Homelessness 17-Feb-2025
Summary: Mrs X complains the Council failed to give correct advice to her tenant when she served a Section 21 Notice. We do not find fault on the substantive parts of the complaint. However, there was a delay in communication which the Council apologised for and the offer of £50 is enough to acknowledge the injustice caused to Mrs X.