Decision search
Your search has 52687 results
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London Borough of Southwark (24 005 074)
Statement Upheld Allocations 27-Feb-2025
Summary: Mrs Q complained the Council failed to tell her the outcome of her housing medical assessment and rejected a successful bid for a property despite that decision leaving her family in unsuitable temporary accommodation, which caused distress. We found fault in the Council’s communication and decision making which caused injustice. To remedy the injustice the Council agreed to apologise, make a symbolic payment, and make a direct offer for the next eligible property.
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Surrey County Council (24 005 704)
Statement Upheld Alternative provision 27-Feb-2025
Summary: Mrs X complained the Council failed to review Y’s Education, Health and Care Plan within statutory time limits and delayed in obtaining an Educational Psychologist reassessment. Mrs X also complained the Council failed to make appropriate alternative provision available while Y was out of school. Mrs X said this caused her real stress and frustration. We find the Council at fault. The Council has agreed to apologise, make a payment to recognise the injustice caused and act to prevent recurrence.
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Milton Keynes Council (24 007 944)
Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025
Summary: We will not investigate this complaint about waste collection as there is insufficient evidence of fault by the Council to justify our further action.
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London Borough of Wandsworth (24 008 448)
Statement Closed after initial enquiries Assessment and care plan 27-Feb-2025
Summary: We will not investigate Miss B’s complaint the Council failed to ensure her allegations about a Social Worker were considered fairly and thoroughly. Doing so would not be likely to lead to a substantially different outcome from that already achieved.
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Essex County Council (24 011 590)
Statement Upheld Special educational needs 27-Feb-2025
Summary: The Council failed to ensure Y received the full-time specialist educational provision in his Education, Health and Care Plan which caused Y a loss of educational provision and his mother Ms X avoidable distress and inconvenience. The Council also failed to complete the annual review in June 2023 and failed to issue an amended Plan. This caused Ms X a delay in appeal rights and avoidable distress. The Council will apologise, issue Y’s final amended Plan, ensure Y receives all the educational provision in the Plan and make payments to remedy the injustice.
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Hertfordshire County Council (24 014 264)
Statement Closed after initial enquiries Other 27-Feb-2025
Summary: We will not investigate this complaint about the service provided by the Council when agreeing highways works as much of the complaint is made late and there are not good reasons to investigate now. In respect of the remainder of the complaint, we cannot achieve the outcome the complainant seeks.
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Manchester City Council (24 014 407)
Statement Closed after initial enquiries Private housing 27-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of disrepair issues at Ms X’s privately rented property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Suffolk County Council (24 014 780)
Statement Closed after initial enquiries Charging 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his mother Mrs X’s monetary gifts to family members amounted to a deprivation of assets. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.
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London Borough of Hammersmith & Fulham (24 015 073)
Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his car by refuse contractors leaving refuse bins around his car. This is because this is a complaint about negligence which is a legal matter for the courts to decide if his claim is refused by the contractor’s insurers.
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Buckinghamshire Council (24 015 671)
Statement Upheld Special educational needs 27-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.