Decision search
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East Hertfordshire District Council (24 008 599)
Statement Not upheld Enforcement 28-Feb-2025
Summary: Mr X complained the Council did not take enforcement action against an alleged breach of planning control. We have ended our investigation as we cannot achieve the outcome that Mr X’s wants.
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West Sussex County Council (24 009 520)
Statement Upheld Child protection 28-Feb-2025
Summary: Mrs X complained about the Council’s decision to start child protection action and put her child on a child protection plan. The Council accepted fault in failing to share information about the process with Mrs X, and apologised for the distress caused. We found the Council’s failings did not affect its decision, and its apology is sufficient remedy for the injustice.
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Bristol City Council (24 009 694)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We have discontinued our investigation into Mrs C’s complaint about the way the Council dealt with her business rates account. This is because, the courts decided she owes the rates. So we will not investigate further.
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Warwickshire County Council (24 013 077)
Statement Upheld Other 28-Feb-2025
Summary: We upheld this complaint about how the Council’s review panel handled Mr X’s complaint about the lack of support provided to his family during the Child in Need (CIN) process. The Council agreed to resolve the complaint early by providing a financial remedy for the injustice caused.
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Isle of Wight Council (24 014 001)
Statement Closed after initial enquiries Homelessness 28-Feb-2025
Summary: We will not investigate this complaint about the Council placing Miss X in unsuitable accommodation when she became homeless. The Council moved Miss X without delay following her complaints and ensured a working heater was available. It is not required to cover her laundry costs, but did make a one-off payment. There is insufficient evidence of fault to warrant an investigation.
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Portsmouth City Council (24 014 145)
Statement Closed after initial enquiries Residential care 28-Feb-2025
Summary: We will not investigate Mrs X’s complaint the Council failed to provide her with her mother’s complete care records. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
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Sheffield City Council (24 014 489)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to investigate the source of water flooding on the highway outside the complainant’s house. We have not seen enough evidence of fault in the Councils actions. The water originates from private property. The Council is not responsible for carrying out investigation works on private property and we cannot require it to carry out such an investigation.
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Nottinghamshire Police and Crime Commissioner (24 014 616)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We cannot investigate this complaint about the conduct of the Police and Crime Commissioner because it is in connection with underlying policing matters including the prevention and detection of crime.
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Unity Homes Limited (24 015 182)
Statement Closed after initial enquiries Charging 28-Feb-2025
Summary: We will not investigate Mr X’s complaint that his late father’s care provider failed to raise invoices for care fees in a timely manner. This is because the likely fault has not caused any significant injustice.
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London Borough of Redbridge (24 015 491)
Statement Closed after initial enquiries Allocations 28-Feb-2025
Summary: We will not investigate this complaint about the Council rejecting Mr X’s housing application. There is not enough evidence of fault by the Council that is likely to have significantly affected the Council’s decision.