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Kettering General Hospital NHS Trust (24 001 540a)
Statement Upheld Hospital acute services 13-Mar-2025
Summary: Mr A complained about his brother, Mr B’s care and treatment by a care home funded by a council, a GP and a hospital. Mr A said poor care led to his brother’s death. We found fault with the hospital’s complaint handling, leading to frustration for Mr A. The hospital took appropriate action to address this injustice. We have not found fault with the other parts of the complaint or with the other organisations.
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Uppingham Surgery (24 001 540b)
Statement Not upheld General practice 13-Mar-2025
Summary: Mr A complained about his brother, Mr B’s care and treatment by a care home funded by a council, a GP and a hospital. Mr A said poor care led to his brother’s death. We found fault with the hospital’s complaint handling, leading to frustration for Mr A. The hospital took appropriate action to address this injustice. We have not found fault with the other parts of the complaint or with the other organisations.
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North Lincolnshire Council (24 011 120)
Statement Closed after initial enquiries Safeguarding 13-Mar-2025
Summary: Miss X complained that a Trust and Council mistakenly detained her under section 2 of the Mental Health Act and did not inform her family or an advocate on her behalf. She has said this caused her strain and distress. We will not investigate this complaint as there is insufficient evidence of fault by the organisations.
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Rotherham Doncaster & South Humber NHS Foundation Trust (24 011 120a)
Statement Closed after initial enquiries Mental health services 13-Mar-2025
Summary: Miss X complained that a Trust and Council mistakenly detained her under section 2 of the Mental Health Act and did not inform her family or an advocate on her behalf. She has said this caused her strain and distress. We will not investigate this complaint as there is insufficient evidence of fault by the organisations.
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Tandridge District Council (24 002 983)
Statement Not upheld Other 12-Mar-2025
Summary: Mrs X complained about how the Council decided to close an enforcement case against a neighbouring property. She said the Council misinterpreted the Ombudsman’s recommendations and did not account for all relevant factors in its decision-making. We have not found the Council acted with fault in its decision-making. We cannot therefore question the decision the Council made. The Council has confirmed it would consider any new reports or evidence it receives.
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Manchester City Council (24 004 809)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Ms X complained that the Council failed to provide alternative education to her son after he was unable to attend school for medical reasons, and that there were delays in completing an Education, Health and Care Plan. This caused a loss of education and avoidable distress. We find fault causing injustice. The Council has agreed to make symbolic payments for the lost education and avoidable distress, and to review its policy on providing pupils out of school alternative education.
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Lincolnshire County Council (24 007 388)
Statement Not upheld Child protection 12-Mar-2025
Summary: Mr X complained the Council failed to consider his concerns that his child (Y) is a victim of Fabricated or Induced Illness (FII) by Proxy and prevented them from being assessed for it despite providing supporting evidence. He says his child is at risk of harm which has caused him distress, frustration and uncertainty. The Council consulted medical professionals and considered Mr X’s concerns in line with the relevant policies without fault.
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Gloucestershire County Council (24 007 998)
Statement Upheld Safeguarding 12-Mar-2025
Summary: Mr W, on behalf of the family, complained the Council failed to assess Mr X’s capacity or consult his parents before deciding to extend his respite stay. Mr W also complained about delays and lack of action in response to safeguarding concerns. We find the Council at fault for delay informing the family of the safeguarding outcome, which caused uncertainty. The Council has agreed to issue an apology.
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Durham County Council (24 008 210)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Mrs X complained the Council failed to ensure her child D, a young adult with disabilities, received suitable education and support for their special educational needs. There was fault by the Council which caused D to miss special educational needs support. It also caused distress to D and Mrs X. The Council agreed to apologise and pay a financial remedy. It will also review why it delayed in completing an Education, Health, and Care needs assessment in D’s case and produce an action plan to prevent recurrence of the same fault.
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City of Wolverhampton Council (24 009 496)
Statement Closed after initial enquiries Licensing 12-Mar-2025
Summary: We cannot investigate this complaint about the Council's refusal to grant Mr X a private hire driver licence. Mr X appealed this decision to the court and this matter is therefore no longer within our legal remit.