Decision search
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Bristol City Council (25 020 680)
Statement Closed after initial enquiries Other 15-Dec-2025
Summary: We will not investigate Mrs B’s complaint about damage to her property. This is because it is not our role to decide negligence claims and the alleged injustice is not significant enough to justify our involvement.
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London Borough of Lambeth (25 020 762)
Statement Closed after initial enquiries Parking and other penalties 15-Dec-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged moving traffic contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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Wokingham Borough Council (23 016 994)
Statement Upheld Special educational needs 15-Dec-2025
Summary: There was a two-and-a half month delay issuing Y’s final Education, Health and Care Plan, causing a delay in appeal rights. There was delay arranging alternative educational provision for her from April 2023. This caused a loss of alternative educational provision between April and September 2023. There was also a failure to consider Ms X’s request for tuition in January 2023 which caused avoidable uncertainty. The Council will make payments and apologise. It will also finalise and implement its policy about the duty in section 19 of the Education Act 1996.
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City of Wolverhampton Council (25 003 695)
Statement Upheld Other 15-Dec-2025
Summary: Mrs X complained the Council failed to safeguard her child, Y, from risks of exploitation. The Council was at fault for failing to consider Mrs X’s complaint through the children’s statutory complaint procedure. The Council has agreed to consider Mrs X’s complaint through the correct procedure, apologise and pay Mrs X a symbolic amount to recognise the frustration caused to her.
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London Borough of Enfield (24 017 695)
Report Upheld Antisocial behaviour 15-Dec-2025
Summary: Mr M complained the Council has not responded in any meaningful way to his reports of anti-social behaviour (ASB) by his neighbour, a council tenant, which includes persistent screaming and shouting at unsociable hours, threats, odours coming from his property, and possible drug abuse. Mr M says he feels unsafe in his own home and is unable to have visitors. He considers the Council should evict the neighbour and ensure he receives care appropriate to his needs.
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Derbyshire County Council (25 010 069)
Statement Closed after initial enquiries Domiciliary care 15-Dec-2025
Summary: We will not investigate this complaint about the Council declining to provide a second care worker during a morning call to Ms X. This would be unlikely to find fault in the Council’s actions.
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Sunderland City Council (25 019 756)
Statement Closed after initial enquiries Other 14-Dec-2025
Summary: We will not investigate this complaint about the Council’s actions in response to a complaint relating to the welfare of a child. This is because we cannot regard the complainant as a suitable representative for the child in the matters about which she has complained.
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West Northamptonshire Council (25 001 648)
Statement Upheld Special educational needs 13-Dec-2025
Summary: Miss X complained the Council failed to complete a review of Y’s Education, Health and Care Plan in line with statutory time limits and failed to arrange alternative provision while he was out of school. The Council was at fault causing uncertainty and frustration, and meaning Y missed out on educational provision he was entitled to. The Council has agreed to apologise and make a payment to reflect the injustice.
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Rockley Dene Homes Ltd (24 008 384)
Statement Upheld Charging 12-Dec-2025
Summary: Mr X complained that a care provider was not fair and transparent when it increased charges each year. The terms and conditions in the contract provided by the Care Provider were not transparent which caused injustice as the annual increases were not clear. Mr X’s mother did not pay above the standard annual increase so there was no financial injustice. The Care Provider has amended the terms and conditions to remedy the injustice.
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Oxfordshire County Council (24 010 239)
Statement Upheld Assessment and care plan 12-Dec-2025
Summary: Mr X and Ms Y complained about the Council’s handling and decisions around their adult child’s (Z) care and support, care placement, and mental capacity. We found no fault in the process the Council followed to reach its decisions on the substantial matters complained about. It therefore reached decisions it was entitled to make. There was some fault relating to a review meeting and delayed complaints handling. The Council will apologise to acknowledge the impact this had on Mr X and Ms Y.