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London Borough of Lambeth (23 016 151)
Statement Upheld Allocations 30-Mar-2025
Summary: Mr X complained on behalf of his brother Mr Y that the Council failed to respond properly to his reports about anti-social behaviour and harassment. He says the Council delayed an emergency transfer. There was delay by the Council causing Mr Y avoidable distress. The Council has agreed a financial remedy.
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Hertfordshire County Council (23 017 153)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mr D complained about the Council’s special educational needs and disability service. We upheld his complaint finding the Council delayed in completing reviews of his child’s Education, Health and Care Plan between February 2023 and July 2024. It also communicated poorly and we considered it should have done more to review his child’s access to education. These faults caused injustice as distress and lost education provision. The Council has accepted these findings and at the end of this statement we set out action agreed by the Council to remedy that injustice and improve its service.
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Calderdale Metropolitan Borough Council (23 018 055)
Statement Upheld Enforcement 30-Mar-2025
Summary: Mr J complained that the Council failed to take action regarding a breach in planning conditions. Mr J says this caused stress and led to damage to his home. There were significant delays by the Council causing Mr J anxiety and uncertainty. The Council agreed to remedy this by updating Mr J and making a symbolic payment for the injustice caused.
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Heathfield Care Homes Limited (23 020 500)
Statement Upheld Residential care 30-Mar-2025
Summary: Mrs B complains about the care home’s delay in calling an ambulance for her mother and says her mother suffered dehydration and pressure sores because of the care home’s failures in care. We have not found fault in the way the care home decided to call an ambulance or its provision of liquids when Mrs B’s mother was taken to the hospital. However, there was fault in the way the care home assessed the risk of pressure sores and its care planning in this respect. The Home has agreed to apologise and carry out a service improvement.
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Leeds City Council (24 017 860)
Statement Upheld Special educational needs 30-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has apologised and provided an award in recognition of the delay. A further investigation by us would not lead to a different outcome.
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Milton Keynes Council (24 017 869)
Statement Closed after initial enquiries Homelessness 30-Mar-2025
Summary: We will not investigate Miss X’s complaint the Council provided unsuitable accommodation after she fled domestic abuse. That is because this complaint has not exhausted the Council’s complaint procedure and is late. We will also not investigate her complaint about rent charges for her temporary accommodation. The Council amended the tenancy date and agreed to review the charges. Further investigation would not lead to a different outcome.
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London Borough of Newham (24 017 912)
Statement Closed after initial enquiries Transport 30-Mar-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge because the Council will offer a mobility assessment.
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Buckinghamshire Council (24 017 972)
Statement Closed after initial enquiries Charging 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to recover outstanding care charges. Further investigation would not lead to a different outcome.
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Peterborough City Council (24 018 052)
Statement Closed after initial enquiries Special educational needs 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s refusal to agree to provide Education Otherwise Than at School for the complainant’s son. This is because the complainant had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would have been reasonable for her to do so.
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Leeds City Council (24 018 074)
Statement Upheld Special educational needs 30-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.