Decision search
Your search has 52507 results
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Sheffield City Council (24 013 888)
Statement Closed after initial enquiries Assessment and care plan 31-Mar-2025
Summary: We will not investigate this complaint about how the Council considered the need for a Mental Health Act assessment. There is not enough evidence of fault with how it decided not to complete an assessment.
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London Borough of Camden (24 015 932)
Statement Closed after initial enquiries Council tax support 31-Mar-2025
Summary: We will not investigate Ms X’s complaint the Council. incorrectly stopped her council tax support. It is reasonable for Ms X to ask the Council for a review and then appeal to the Valuation Tribunal if she is unhappy with the Council’s decision.
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Surrey County Council (24 016 223)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this late complaint about Ms Y’s care and the associated charges. There is not a good reason for the delay in the matter being brought to the Ombudsman.
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Royal Borough of Greenwich (24 016 363)
Statement Closed after initial enquiries Allocations 31-Mar-2025
Summary: We cannot investigate this complaint about the Council’s failure to move a tenant to alternative social housing due to disrepair. This is because we have no power to investigate complaints about the Council acting in its capacity as a social housing landlord.
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City of Doncaster Council (24 016 827)
Statement Closed after initial enquiries Planning applications 31-Mar-2025
Summary: We cannot investigate this complaint about the Council’s decision to approve funding to a Town Council for a specific project. That is because this decision is one that affects all or most of the people in the Council’s area, and the law does not allow us to investigate such decisions.
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South Gloucestershire Council (23 011 699)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: The Council acted in line with charging regulations and guidance when dealing with Mr and Mrs Y’s financial assessments for care charges and so there is no fault. Communication with Mr X about Mr Y’s fall in a care home in 2023 was poor; this was fault causing avoidable confusion. The Council will apologise.
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Buckinghamshire Council (24 017 867)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment regarding her child, Y. The Council agreed to resolve the complaint early by apologising to Mrs X and paying her a symbolic payment to acknowledge the injustice caused.
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Gloucestershire County Council (24 017 928)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Surrey County Council (24 017 956)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
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Essex County Council (24 018 087)
Statement Closed after initial enquiries School transport 31-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to provide her son with home to school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.