Decision search
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Bracknell Forest Council (25 009 246)
Statement Closed after initial enquiries Councillor conduct and standards 02-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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Whitley Bay High School (25 006 072)
Statement Upheld School admissions 02-Oct-2025
Summary: Mrs F complains about the way the school admissions appeal hearing was conducted following Whitley Bay High School’s decision to refuse admission to her child. We find procedural fault because the notes of the hearing are not compliant with the School Admissions Appeal Code. The notes do not demonstrate how the panel made its decision or provide details of the votes cast. The School will arrange a fresh appeal with a different panel and clerk and arrange training to ensure that panels and clerks are aware of their duty to record decision making in line with the Code.
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London Borough of Ealing (25 006 375)
Statement Closed after initial enquiries Parking and other penalties 02-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to consider representations made to appeal a Penalty Charge Notice (PCN). This is because the Council has now accepted Mrs X’s representations and cancelled the PCN, which achieves the outcome she was seeking.
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Barnsley Metropolitan Borough Council (25 006 472)
Statement Closed after initial enquiries Council tax 02-Oct-2025
Summary: We will not investigate this complaint about the Council incorrectly applying a lower tax rate and then pursuing Ms X for arrears, as the complaint was submitted to us late.
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Bournemouth, Christchurch and Poole Council (25 006 544)
Statement Closed after initial enquiries Other 02-Oct-2025
Summary: We will not investigate this complaint about a vehicle the Council removed because it believed it was abandoned because there is not enough evidence of fault to warrant an investigation. We will not investigate Mr X’s complaints about his missing belongings or the Council’s handling of information requests. This is because other bodies are better placed to consider these complaints.
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London Borough of Southwark (25 007 286)
Statement Closed after initial enquiries Council house sales and leaseholders 02-Oct-2025
Summary: We will not investigate this complaint about delay by the Council in providing Mr X with an update about his application to buy his home under the Right to Buy scheme as Mr X can serve a legal notice on the Council for a response.
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Durham County Council (24 015 780)
Statement Closed after initial enquiries Other 01-Oct-2025
Summary: We will not investigate this complaint about corporate services because there is not enough evidence of fault to justify investigation, and some matters fall outside the remit of the Council and are therefore outside our jurisdiction to investigate.
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Tameside Metropolitan Borough Council (24 021 684)
Statement Closed after initial enquiries Noise 01-Oct-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action to investigate nuisance from a local premises. Nor will we investigate his complaints the Council discriminated against him and wrongly applied its unreasonable complainant behaviour policy. There is not enough evidence of fault to justify an investigation.
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Royal Borough of Kensington & Chelsea (24 000 589)
Statement Closed after initial enquiries Homelessness 01-Oct-2025
Summary: We will not investigate this complaint about a Council document including incorrect information about Mr X. An investigation would not achieve anything for him.
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Westmorland and Furness Council (24 007 170)
Statement Upheld Other 01-Oct-2025
Summary: We will not investigate Mr X’s complaint about business rates relief. This part of the complaint was brought to us late and there is no good reason to investigate now. We have upheld Mr X’s complaint about the Council’s poor communication. The Council have agreed to resolve the complaint by offering a suitable remedy for this fault.