Decision search
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Statement Upheld Alternative provision 01-Jul-2025
Summary: Ms X complained the Council failed to provide alternative provision for her son when his educational placement broke down. She is also concerned about the Educational Psychologist report, the Councils requests for medical evidence and its failure to consider her complaint at stage two. The Council is at fault for failing to offer a stage two investigation. This has caused Ms X distress for which I have recommended a remedy.
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Lincolnshire County Council (24 011 703)
Statement Upheld Transport 01-Jul-2025
Summary: Mrs X complained the Council did not manage the transition from children’s services to adult social care for her daughter, Ms G, failed to meet Ms G’s identified needs when she finished education, and failed to communicate with Mrs X about the matter properly. The Council was at fault when it made errors in deciding how Ms G’s care needs could be met, and in communicating those decisions to Mrs X. The Council will apologise and make symbolic payment to Ms G for the care she did not receive and to Mrs X for the avoidable distress and impact on her own health conditions caused by the Council’s faults.
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London Borough of Lambeth (24 011 977)
Statement Upheld Homelessness 01-Jul-2025
Summary: We found fault by the Council on Miss Z’s complaint about it failing to transfer her to alternative accommodation after deciding it was unsuitable in March 2023. The Council failed to move her from the property, show a record of its decision about unsuitability at the time it made it, send her a copy of the decision, or act to address the causes of its concerns while she remained in it. These failures caused avoidable injustice. She remained in an unsuitable property which did not meet their needs. The Council agreed to send her a written apology, pay £4,050 for the time she spent in unsuitable accommodation, pay £150 a month until she is moved, find her alternative accommodation, review what happened, and remind officers of the need to tell tenants about decisions when made.
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Broxbourne Borough Council (24 023 189)
Statement Closed after initial enquiries Enforcement 30-Jun-2025
Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against an outbuilding at a property next to the complainant. There is not enough evidence that fault is likely to have affected the Council’s planning enforcement decision.
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North West Leicestershire District Council (24 023 258)
Statement Closed after initial enquiries Enforcement 30-Jun-2025
Summary: We will not investigate this complaint about the Council deciding not to take further planning enforcement action against a CCTV camera erected on a pole at a property next to the complainant. There is insufficient evidence of fault in the way the Council reached its decision.
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Statement Closed after initial enquiries Antisocial behaviour 30-Jun-2025
Summary: We cannot investigate Ms X’s complaint about the Council’s handling of her complaints about antisocial behaviour from her neighbours, as the Council considered the matter in its role as social landlord. If Ms X remains dissatisfied, the Housing Ombudsman Service is better placed to consider this complaint.
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West Oxfordshire District Council (24 023 404)
Statement Closed after initial enquiries Council tax 30-Jun-2025
Summary: We will not investigate this complaint about the Council’s recovery of council tax arrears. It is reasonable for the complainant to appeal to the Valuation Tribunal if she disagrees with the liability for the debt. We will not exercise discretion to investigate events earlier than 2024 because this is outside the normal 12-month period for receiving complaints.
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North East Lincolnshire Council (24 023 426)
Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We will not investigate this complaint about Mr X’s complaint about the Council’s failing to invite him to review meetings or its assessment reports for the court. The law prevents us from investigating anything that is the subject of court proceedings and we also cannot achieve the outcome Mr X wants.
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Salford City Council (24 023 464)
Statement Closed after initial enquiries Allocations 30-Jun-2025
Summary: We will not investigate this complaint about the time it took the Council to assess a housing application. This is because there is insufficient evidence of fault by the Council causing injustice.
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London Borough of Hammersmith & Fulham (25 000 046)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the care arrangements for his grandchild. This is because the matter has been subject to court proceedings.