Decision search
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Reading Borough Council (24 022 917)
Statement Closed after initial enquiries Antisocial behaviour 01-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his Subject Access Request. The Information Commissioner’s Office is the appropriate body to consider his complaint.
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Essex County Council (24 022 919)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Hammersmith & Fulham (24 023 084)
Statement Closed after initial enquiries Looked after children 01-Jun-2025
Summary: We will not investigate Miss X’s historic complaint about the Council’s decision to allow her mother to have contact with her when she was a child in its care. This is because we could not carry out a full, fair and effective investigation of the matter now due to the very significant passage of time since the events complained about.
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London Borough of Havering (24 023 198)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because the Council has now cancelled the penalty charge notice and this provides a suitable remedy for Miss X. It is therefore unlikely investigation would achieve anything more for Miss X.
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London Borough of Barking & Dagenham (24 023 208)
Statement Closed after initial enquiries Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision Miss X is not eligible for housing assistance. It is reasonable for Miss X to use her statutory right of appeal to county court.
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Staffordshire County Council (23 017 647)
Statement Upheld Street furniture and lighting 01-Jun-2025
Summary: Mr X complained the Council failed to repair damaged or missing pavement safety tactiles which have caused a potential danger to visually impaired people. Mr X also complained the Council’s approach to completing road repairs indirectly discriminated against visually impaired people. We found fault with the Council for failing to consider the full powers at its disposal to repair defects caused by utility companies and for failing to encourage utility companies to install utility covers with inlays for safety tactiles. The Council agreed to remind staff about the powers at its disposal and reviews its processes about encouraging utility providers. The Council also agreed to review the implementation of some of the tactiles installed on Derby Street for compliance with government guidance and in consideration of its Public Sector Equality Duty. We did not find fault with the Council’s general approach to highway repairs and did not find evidence of indirect discrimination towards visually impaired people.
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Birmingham City Council (24 021 208)
Statement Closed after initial enquiries School transport 30-May-2025
Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s application and appeal for school transport for his son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Manchester City Council (24 022 177)
Statement Closed after initial enquiries School transport 30-May-2025
Summary: We will not investigate this complaint that the Council made a flawed decision to refuse the complainant’s application and appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Transport for London (25 000 971)
Statement Closed after initial enquiries Parking and other penalties 29-May-2025
Summary: We will not investigate Mr X’s complaint that he was unable to pay a penalty charge using the methods set out in the notice. This is because Transport for London has agreed to accept a lesser amount and Mr X has now paid. The case is therefore closed and it is unlikely we could achieve anything more for Mr X.
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City of Bradford Metropolitan District Council (25 001 065)
Statement Closed after initial enquiries Council tax 29-May-2025
Summary: We will not investigate this complaint about being refused a Care Leaver Exemption for council tax. This is because there is insufficient evidence of fault by the Council, and we could not achieve the outcome the complainant wants.