Decision search
Your search has 55054 results
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Buckinghamshire Council (25 005 664)
Statement Closed after initial enquiries Enforcement 18-Nov-2025
Summary: We will not investigate Mrs X’s complaint about a grant of planning permission in 2020. There are no reasons to justify an investigation of matters known to Mrs X for more than 12 months. We will not investigate the Council’s decision not to take enforcement action as it is unlikely we would find fault.
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East Riding of Yorkshire Council (25 005 804)
Statement Closed after initial enquiries Transport 18-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s request for a blue badge. This is because there is insufficient evidence of fault to warrant an investigation.
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London Borough of Waltham Forest (25 006 234)
Statement Closed after initial enquiries Allocations 18-Nov-2025
Summary: We will not investigate Ms X’s complaint about a lack of suitable properties to bid for because there is insufficient evidence of fault by the Council to justify our involvement.
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Cheshire East Council (25 006 403)
Statement Closed after initial enquiries Allocations 18-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council’s housing allocation. There is not enough evidence of fault in the Council’s application of their policy to justify investigating.
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Statement Upheld Special educational needs 18-Nov-2025
Summary: We will not investigate this complaint about the Council’s communication with Miss X over education provision. The Council has upheld Miss X’s complaints and has offered a suitable remedy for her injustice. There are no wider public interest issues that justify investigating.
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Statement Upheld Residential care 18-Nov-2025
Summary: There was fault by the Care Home which acted for the Council. It served notice to end Mrs Y’s placement due to non-payment of client contributions, when it should have liaised with the Council for repayment. There was also no right of appeal against a ban on Mrs Y’s daughter visiting. The Council will apologise, make a symbolic payment for avoidable distress and ensure the Care Provider makes amendments to the service user agreement and visiting policy.
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West Sussex County Council (25 007 338)
Statement Closed after initial enquiries School transport 18-Nov-2025
Summary: We will not investigate this complaint about the Council’s failure to provide independent travel training for Mr X’s child Y. This is because an investigation would be unlikely to result in a different outcome for Mr X.
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Hampshire County Council (25 007 394)
Statement Not upheld Other 18-Nov-2025
Summary: We have discontinued our investigation. The Council has now agreed to consider Mr X’s concerns under the statutory complaints procedure and will issue a response in line with its data protection obligations. We are satisfied the Council’s proposed action is an appropriate way forward, and further investigation by the Ombudsman is not warranted at this stage.
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London Borough of Brent (25 009 842)
Statement Upheld Council tax 17-Nov-2025
Summary: We will not investigate this complaint about Ms X’s council tax account. This is because the Council has already taken suitable action.
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Bury Metropolitan Borough Council (25 010 503)
Statement Closed after initial enquiries Looked after children 17-Nov-2025
Summary: We cannot investigate part of Mrs X’s complaint about the removal of her children in 2008 because the matters complained about were considered by a court. We will not investigate part of the complaint because it is late. We will not investigate the remainder because Mrs X could raise it as part of ongoing legal proceedings or raise the matter with the Information Commissioner’s Office.