Decision search
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Nottingham City Council (24 022 398)
Statement Closed after initial enquiries Cemeteries and crematoria 02-Jun-2025
Summary: We will not investigate this complaint that the Council was at fault in failing to contact the complainant’s family about the expiry of the lease on a grave, and before removing items he had placed on the grave. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Hackney (24 019 183)
Statement Upheld Other 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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Bridge Side Lodge Care Home (24 019 183a)
Statement Closed after initial enquiries Mental health services 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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NHS North Central London ICB (24 019 183b)
Statement Closed after initial enquiries Mental health services 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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East London NHS Foundation Trust (24 019 183c)
Statement Closed after initial enquiries Mental health services 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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Transport for London (25 000 956)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We will not investigate this complaint about Transport for London’s handling of Mr X’s correspondence about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals. Any injustice resulting from Transport for London’s delay is also not significant enough to warrant investigation.
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Essex County Council (25 001 054)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 001 062)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Stoke-on-Trent City Council (25 001 564)
Statement Closed after initial enquiries Council house sales and leaseholders 01-Jun-2025
Summary: We will not investigate this complaint about delay during a ‘right to buy’ application. Mr X could reasonably have taken court action.
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London Borough of Waltham Forest (25 002 151)
Statement Closed after initial enquiries Council tax 01-Jun-2025
Summary: We will not investigate this complaint about Mr X’s council tax liability. It is reasonable for him to use his right of appeal to the Valuation Tribunal.