Decision search
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North Tyneside Metropolitan Borough Council (25 003 819)
Statement Closed after initial enquiries School admissions 02-Jun-2025
Summary: We will not investigate Miss X’s complaint about a school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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Birmingham City Council (25 003 924)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We will not investigate Mr B’s complaint that the Council is unfairly issuing Penalty Charge Notices during a period of significant roadworks and diversions. This is because it is reasonable for Mr B to challenge these Notices by putting in representations, and if needed, appealing to the Traffic Penalty Tribunal.
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London Borough of Redbridge (25 003 995)
Statement Closed after initial enquiries Other 02-Jun-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s management of its finances because this affects all or most of the people in the Council’s area. An investigation solely into the Council’s handling of Mr B’s complaint is not justified.
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North Tyneside Metropolitan Borough Council (24 010 791)
Statement Upheld Other 02-Jun-2025
Summary: Miss X complained about the way the Council handled constructing a development near her home, about its communications and complaint responses. Miss X said it caused stress which has affected her mental and physical health. Largely we do not find the Council at fault. However, we find some fault which caused injustice. We are satisfied the Council has already taken appropriate action to remedy the injustice and improve its service.
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Statement Not upheld School transport 02-Jun-2025
Summary: Mrs C complained the Council wrongly refused to provide free school transport for her son to her preferred school which was listed in his Education, Health and Care plan. We found no fault by the Council. It reached decisions about the school placement and free school transport in line with statutory guidance and its policy.
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Hampshire County Council (24 011 862)
Statement Upheld Special educational needs 02-Jun-2025
Summary: The Council accepted it failed to provide Miss X’s child, Y, with an education from September 2023 to April 2024, and then failed to attempt to secure alternative provision for Y. This resulted in Y missing two terms of education and caused Miss X distress and frustration. The Council has offered to make a payment to Miss X. I am satisfied with the Council’s proposed remedy.
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London Borough of Lambeth (24 012 786)
Statement Upheld Other 02-Jun-2025
Summary: LGSCO finds the Council was at fault for failing to consider Ms X’s needs arising from her disability when replacing her shower. The Housing Ombudsman finds maladministration in the Council’s handling of Ms X’s reports of repairs. Both Ombudsmen find fault in the Council’s complaint handling. To remedy the injustice to Ms X, the Council has agreed to apologise, replace Ms X’s shower, make payments and act to improve its service.
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Tameside Metropolitan Borough Council (24 012 929)
Statement Upheld School transport 02-Jun-2025
Summary: Ms X complained about the Council’s handling of her transport application, and for awarding a personal transport budget. She said this was not suitable to arrange private taxis and she has had to transport her child to school, causing significant difficulties to the family. We found the Council at fault for its communication and the way it provided a personal transport budget. The Council has now agreed to arrange home to school transport for her child. The Council has agreed to apologise, make a symbolic payment to recognise the remaining injustice, and take action to prevent recurrence of fault.
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Wirral Metropolitan Borough Council (24 013 016)
Statement Upheld Special educational needs 02-Jun-2025
Summary: Mr X complained the Council incurred delays in providing an Education, Health and Care Plan for his son. Mr X says the Council’s actions caused avoidable distress and frustration and hindered his son’s access to appropriate support and provision. We found fault by the Council. The Council has agreed to issue the final Education, Health and Care Plan and provide an apology and financial remedy to Mr X. The Council has also agreed to provide regular reports to Cabinet and other appropriate senior committees regarding the progress made by its Special Educational Needs and Disabilities service following its restructure, investment and recruitment measures.
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Statement Not upheld Residential care 02-Jun-2025
Summary: Mr Z, on behalf of his father Mr X, complained that the quality of care at Woodland Grove Care Home, Loughton fell below acceptable standards and that there was a lack of communication. There is no evidence of fault in how the care provider dealt with end of life issues, falls and hydration for Mr X.