Decision search
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Westmorland and Furness Council (24 015 094)
Statement Upheld Alternative provision 03-Jun-2025
Summary: Mr X complained about the Council’s failure to act on his request for a reassessment of his daughter’s Education, Health and Care Plan, failure to provide alternative provision, and delay paying for a Speech and Language Therapy report. We find the Council at fault causing avoidable distress, uncertainty, and denied and delayed appeal rights. The Council has agreed to apologise, make a payment to Mr X, and make service improvements.
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Rotherham Metropolitan Borough Council (24 015 161)
Statement Closed after initial enquiries Child protection 03-Jun-2025
Summary: We will not investigate Miss X’s late complaint the Council has ignored her safeguarding concerns for her child. Some elements of Miss X’s complaint relate to another local authority. We also could not add to the responses the Council has already provided.
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London Borough of Brent (24 015 584)
Statement Not upheld Allocations 03-Jun-2025
Summary: Mr X complained the Council wrongly removed him from its housing register. We ended our investigation because the Council has reinstated Mr X on its housing register and further investigation could not achieve a different outcome.
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London Borough of Ealing (24 016 130)
Statement Upheld Charging 03-Jun-2025
Summary: We have upheld Mr X’s complaint about the Council’s handling of the charges for his adult social care. The Council has agreed to take appropriate steps to remedy the uncertainty caused.
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Broxtowe Borough Council (24 016 233)
Statement Not upheld Antisocial behaviour 03-Jun-2025
Summary: Mrs X complained that the Council issued a Community Protection Warning, followed by a further warning of a Community Protection Notice, without any evidence against her. We found that a Community Protection Notice was later issued, which Mrs X could have appealed in court. Based on this evidence, we have discontinued our investigation.
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Bournemouth, Christchurch and Poole Council (24 016 292)
Statement Closed after initial enquiries Highway repair and maintenance 03-Jun-2025
Summary: We will not investigate this complaint about ground maintenance because any injustice is not significant enough to warrant investigation.
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Brighton & Hove City Council (24 017 256)
Statement Upheld School admissions 03-Jun-2025
Summary: The Council was at fault in how it decided to refuse Miss X’s appeal to admit her child, W, to her preferred school. This caused Miss X uncertainty and frustration. To remedy her injustice, the Council will apologise, pay her £100 and hold a new appeal hearing. It should also remind school admission appeal clerks they must keep suitable records of appeal panel’s decision-making.
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Sheffield City Council (24 017 817)
Statement Upheld Allocations 03-Jun-2025
Summary: We have upheld Ms X’s complaint about the Council’s decision to reduce her priority band on its housing register. We asked the Council to remedy the distress and uncertainty caused and it agreed to apologise and make a symbolic payment.
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Kirklees Metropolitan Borough Council (24 019 133)
Statement Closed after initial enquiries Special educational needs 03-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Education, Health and Care Plan process for her daughter. Mrs X has appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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City of Wolverhampton Council (24 020 554)
Statement Closed after initial enquiries Antisocial behaviour 03-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about the Council taking court action against him for anti-social behaviour in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.