Decision search
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North Northamptonshire Council (24 010 932)
Statement Not upheld School transport 03-Jun-2025
Summary: Mrs X complained that the Council failed to properly consider all the relevant information when she appealed its decision to deny school transport assistance for her son Y. She said the decision has had significant negative impacts; causing anxiety, stress and logistical challenges for Y and the family. We find no fault in the way the Council made its decision. Because of this we cannot question the outcome.
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London Borough of Brent (24 011 018)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Miss X complained the Council failed to properly support her child, Y’s, special educational needs. There was fault in how the Council failed to keep Y’s alternative education under review and how it decided to withdraw school transport. As a result, Y missed out on education for over a term and this caused Miss X avoidable inconvenience and distress. The Council agreed to apologise, pay Miss X a financial remedy and issue reminders to its staff.
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Brighton & Hove City Council (24 011 749)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Ms X complained the Council failed to secure provision set out in Y’s Education, Health and Care Plan once they moved into its area. The Council is at fault for not securing Y’s provision, causing a loss of education. The Council has agreed to apologise, make a payment to recognise the loss of education and put provision in place and act to prevent recurrence.
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London Borough of Newham (24 012 473)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Mr X complained the Council did not secure the special educational provision listed in his child’s, Y’s, Education Health and Care Plan. We find the Council failed to secure speech and language therapy and occupational therapy it should have, and had poor complaint handling. This caused injustice in the form of missed educational provision, distress and time and trouble. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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Slough Borough Council (24 012 622)
Statement Closed after initial enquiries Planning applications 03-Jun-2025
Summary: We will not investigate this complaint about the Council making inconsistent decisions on planning applications for works to a window. There is insufficient evidence of fault in the way the Council reached its decision to approve the works, and they do not cause the complainant a significant personal injustice.
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Bury Metropolitan Borough Council (24 013 964)
Statement Not upheld Alternative provision 03-Jun-2025
Summary: There was no fault in the Council’s handling of a situation where a child was missing education. It took appropriate steps to make arrangements for alternative provision. We have therefore completed our investigation.
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Cumberland Council (24 013 967)
Statement Upheld Special educational needs 03-Jun-2025
Summary: The Council failed to consider an interim review Miss X’s child, Y’s, Education, Health and Care (EHC) Plan when they stopped attending school in April 2024. It also delayed reviewing the Plan when Y’s alternative provision failed. This caused Miss X a period of uncertainty and Y to miss out on two terms of the provision in their Plan. The Council has agreed to apologise, make a payment to Miss X and review its approach to interim EHC Plan reviews.
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London Borough of Hackney (24 002 630)
Statement Upheld Homelessness 03-Jun-2025
Summary: Miss X complained the Council failed to provide her with suitable temporary accommodation. She said this impacted her mental health. The Council was at fault. Miss X and her family lived in unsuitable accommodation for nine months. The Council has agreed to apologise and make a financial payment.
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Stockport Metropolitan Borough Council (24 006 570)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Mrs X complained the Council delayed completing an Education, Health and Care (EHC) needs assessment and failed to issue an EHC Plan for her child, Y, within statutory timescales. Mrs X also complained the Council delayed processing Y’s personal budget and did not pay the full amount. Mrs X said these faults caused avoidable distress and uncertainty. She said it also led to Y missing special educational provision. We have found the Council at fault for its delay in processing and paying Y‘s personal budget. The Council has agreed to provide a written apology and pay a symbolic financial remedy to recognise Y’s missed special educational provision. We will not investigate Ms X’s complaint about delays in the EHC needs assessment. We explain why in this statement.
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Shropshire Council (24 009 874)
Statement Upheld Transition from childrens services 03-Jun-2025
Summary: The Council delayed making a decision about Mr Y’s social care provision and issuing the decision to cease to maintain his Education, Health and Care Plan. This caused avoidable uncertainty, distress and a delay in appeal rights which have not been used. The Council has already apologised and this is an appropriate remedy.